Experienced in high street and luxury retail, I excel at product demos, styling, and client advising across beauty, fragrance, and accessories. I thrive in fast-paced environments, am fully flexible with shifts, and bring a customer-focused approach to every role, ensuring engaging client experiences.
Represent three FMCG consumer brands, keeping every piece of customer-facing content consistent with brand standards and tone. Respond to customer questions and feedback on behalf of brands, keeping every interaction warm, helpful and professional. Grew combined brand audiences by 35% in 10 months by understanding what customers love and responding to their feedback. Coordinate photoshoots and in-person content days, styling and presenting products to look their best. Monitor trends and new product launches, quickly learning new ranges and what makes each one appeal to customers. Work closely with colleagues and clients across teams, staying calm and organised during busy campaign periods.
Supported customer campaigns reaching 10K+ people weekly, creating materials aligned with brand guidelines. Researched competitors and customer behaviour, compiling weekly reports that helped the team respond 30% faster.