I excel in luxury retail with a focus on personalised customer service and sales. Having represented high-end brands, I consistently surpass sales targets through expert product knowledge and tailored interactions. I adapt seamlessly to varied retail settings, ensuring exceptional customer experiences.
• Assisted the Store Manager in driving sales performance, contributing to a 15% YoY sales growth. • Led recruitment and onboarding for new team members, ensuring alignment with the brand's values. • Delivered exceptional customer service by training staff in fragrance layering and personalized gifting experiences. • Developed and executed floor merchandising and promotional strategies to drive customer engagement. • Managed payroll spend and staff scheduling to align with sales forecasts.
• Represented multiple luxury beauty, skincare, and fragrance brands across premium retail environments, adapting to diverse brand aesthetics and sales strategies. • Delivered expert product recommendations and exceptional customer service, ensuring high standards and brand integrity. • Developed extensive product knowledge across various brands, enhancing sales performance and customer engagement. • Consistently exceeded KPIs (ATV, AUS, conversion) through strong upselling and cross selling techniques. • Worked closely with store teams and brand representatives to ensure effective merchandising, stock control, and promotions. • Maintained professionalism, adaptability, and efficiency across multiple brands and locations.