Specialising in personalised customer service, I've honed my skills across varied retail environments, from ARKET LONDON to Kiss the Hippo Coffee. Proficient in ensuring customer satisfaction and adept at store operations, I bring a solid foundation in high street and premium retail categories.
• Played a hands-on role in the complete service delivery of food and beverages while engaging with customers in the Café. Rotated supervisory duties, overseeing team performance during shifts and ensuring the seamless operation of the Café. Took charge of setting up and clearing the Café to maintain efficiency and customer satisfaction.
• Prioritized customer satisfaction by consistently offering exceptional service at the cash point, fitting rooms, and on the sales floor. Provided detailed assistance on size, fit, materials, garment care, and styling options, ensuring customers received personalized attention and support throughout their shopping experience.
• Collaborated with department manager to develop and execute the brand's innovative media matrix strategy, analyzing social media platform trends, competitor promotions, and marketing campaigns.