Julia Nguyen
With years in experience in strategic distributor relationships and global wholesale accounts management, I am confident in my ability to drive customer retention, upsell/cross sell opportunities, and ensure customer satisfaction at within a sales structure. Throughout my career, I have successfully built and maintained strong partnerships with global distributors, working closely with the COO to develop and implement effective strategies for maximizing sales and expanding distribution channels. In my role as a Regional Account Manager for a luxury fashion brand, I acquired and cultivated lasting relationships with premier luxury retailers including Net-A-Porter, MatchesFashion, Nordstrom, and Neiman Marcus. These partnerships have enabled me to consistently exceed sales targets and deliver exceptional customer service. More recently, I have continued to demonstrate my tenacious sales skills at a well-established FTSE 100 company. My quick career progression highlights a series of accomplishments that illustrate my capabilities of managing the full sales cycle and building high-performance sales teams. While leading sales for the exclusive Royal Exchange development, I generated over £200 million in revenue over 3.5 years, exceeding targets despite pandemic fluctuations. Through relentless outreach and relationship building, I secured deals with high-net-worth clients and investors, including two bulk deals each valued at over £3.9 million. My experience has equipped me with the ability to accurately forecast territory performance and identify any potential retention risks. I am skilled in analyzing market trends and customer needs to develop customized solutions that align with their business priorities. With a strong business acumen and commercial mindset, I am confident in my ability to drive revenue growth and optimize customer success. I am eager to bring my passion for strategic account management and my exceptional relationship-building skills to your company. I am confident that my expertise, combined with my enthusiasm and drive, will make me a valuable asset to your team.
Led a team of Sales Consultants, elevating performance via strategic mentorship, evaluations, KPIs, and training initiatives. Directed end-to-end sales operations for prestigious mixed-use developments. Developed and executed sales strategies in alignment with market dynamics, collaborating with marketing and design teams to drive project success.
Guided seamless customer transitions from reservation to exchange, elevating satisfaction and loyalty. Delivered senior-level presentations, detailing sales positions, monthly overviews, and market activity. Curated end-to-end journey, ensuring unrivaled customer experiences to outshine competitors.
Managed and maintained CRM accuracy by capturing daily inquiries, opportunities, and walk-ins within C360. Surpassed targets via adept selling, forging new opportunities through relentless outreach and relationship cultivation.
Propelled expansion into new markets via networking, pitching, and effective account management. Fostered premier luxury retail alliances (Net-A-Porter, MatchesFashion, Nordstrom, Neiman Marcus), delivering tailored support and driving value. Negotiated win-win terms, discounts, and logistics with new wholesale partners, enhancing relationships.