With a solid background in key account management and strategic client relations, my role at Air Liquide has been pivotal in nurturing and expanding business with areonautic, spatial, rail and automotive clients. My commitment extends beyond sales; it's about creating partnerships that are built to last and evolve with the market demands. As a trainer at SEVENER, I leverage my industry insights to educate future leaders, emphasizing the power of constructive communication in professional settings. My approach is consultative, focusing on understanding and addressing the unique challenges our clients face. Collaborative efforts have driven the development of innovative solutions and optimized operations, which in turn enhances client satisfaction. In addition to these responsibilities, I actively contribute to Air Liquide's mission of fostering an inclusive and diverse workplace, signifying that our company's strength lies in our collective commitment to excellence and growth.
- Managing Key and Strategic Account, within the Industrial Merchant, Manufacturing and Process division.
Interested in new ways of learning, sharing knowledge and tools to succeed in a promising career, I have the chance to have become a Sevener (trainer at Seven). I have given lectures in business schools around "Constructive Communication in the Work Environment".
Account managing for all key Home Healthcare Provider in France. - ensuring relationship and partnership with key accounts - setting and following up technical trials with the clients - negotiating contrats and prices - creating new processes and reports to follow customers relationship - developing the use of CRM - animating the sales team : prioritizing sales actions, clients meetings - organising ALMS' participation to congresses - developing sales strategies together with de Head of Sales Personal development' - participating to HSE committees - member of O'Pluriel, in charge of developing an inclusive and diverse environment in AL Groupe - Sexual Harassment and Sexist acts Referee
Junior Key Account Manager at Air Liquide Medical Systems - Participate to the definition of the Home Healthcare Key Accounts commercial policy - Deploy negotiated conditions of Home Healthcare and Hospital accounts - Ensure relationship with Key Accounts - Ensure coordinations with area managers during negotiations and follows up, - Follows reporting of KPIs (turnover, forecasts, customer satisfaction, …) - Ensure transversal actions throughout Key Accounts perimeter
Previously Services and Solutions Department. Business Development - Collecting sales data from 4 different regions, - Consolidating sales results into global report (Excel and PowerPoint reports), - Create and analyse reports in a reporting tool, - Present results of analysis to management teams, - Creating creative, interactive training material and infomercial, - Deliver support on ad hoc tasks that result from business activities and projects, - Support Project leader on the development of a Predictive Maintenance offer (CRM...) - Support on the application of GDPR regulation (data cleaning...)
Store Operations: Opening and closing procedures, window/shelf setup, merchandising, and stock management. Customer Service: Greeting customers, brand storytelling, providing personalized coffee recommendations, coffee, machine and accessoiries sales, and upselling. Commercial Activities: Product presentations, sales training for staff. > Best performer in machine sales
Team Leader of the Project Analyzing opportunities and prospect profile for the international expansion of a new olfactive technology of the company "Olfactive ID". - Market Research in « Niche » - Benchmarking - Customer relation strategy - Establishing first customer target
- Satisfy customers need through sale process comparable to luxurious jewelry house - Development of Customer Relationship Management : update database - Maintain outstanding store condition and visual merchandising standards - Stock Management : receipt, return merchandise, inventory, management of sales orders - Ensure after sales customer service : Send packages, contact workshop... - Achievement of quantitative goals