Kalen Harrald
I have hands-on retail experience in fast-paced high street settings, excelling in customer service, till operations, stock management, and visual merchandising. I’m adaptable, detail-oriented, and passionate about creating engaging shopping experiences, with a proven track record in promotional setups, complaint handling, and training new staff.
Assist clients with social welfare and legal matters, including complex PIP Applications, with empathy and patience to ensure accurate submissions. Maintain confidentiality, accuracy and professionalism in all client interactions. Produce accurate case notes and support advisors in drafting client advice letters. Develop strong interpersonal and problem-solving skills in high-pressure situations.
Deliver excellent customer service, building rapport with diverse customers and colleagues. Led promotional setups and implemented planogram changes to enhance customer experience, contributing to a 20% uplift in sales. Maintained a clean, safe, and organised environment in line with Health & Safety standards. Support stock rotations and waste reduction practices during peak trading periods. Appointed Pricing Champion, achieving 100% audit accuracy through proactive pricing checks and compliance. Appointed Charity Champion, leading the rollout of the CALM partnership, driving engagement and engaging in community partnerships. Train new staff on stock auditing, till operations, and cash handling to support team development. Streamlined Click & Collect processes, reducing pick times by 10%, enhancing customer satisfaction. Complete end-of-day cash reconciliation, ensuring all tills balance and reporting any discrepancies.