Roshela Flestado

Retail Sales Operations

With luxury retail experience at CHANEL and Tiffany & Co., I excel in customer service, sales support, and operational efficiency. Fluent in English and Tagalog, I'm dedicated to enhancing the retail experience and adaptable to various environments.

Previous Brands
Spintacular Laundry Hub
The Modist
Tiffany & Co.
Vice Versa International
Work Experience
General Manager
Apr ‘19 - Now
Spintacular Laundry Hub

In-charge of overall operations, formulates strategy to drive business growth, managing people and establishing policies. Control budgets and optimize expenses. Oversee staff recruitment and retention.

Inbound Operations Coordinator
Nov ‘17 - Jun ‘18
The Modist

• Perform all designers/vendor order confirmations in a timely manner, to the highest level of accuracy, coordinating deposit payments and uploading buy sheets to NAV system (Microsoft Dynamics). • Document and report on the delivery status of all purchase orders by managing daily correspondence of assigned vendors. • Facilitate collection of all vendor deliveries, actively monitoring to ensure minimal delays. • Prioritise deliveries and workload to be in line with department and business strategy. • Responsible for all stock transfers in NAV and all exit and entry paperwork Studio, Editorial, Marketing and Head Office. • Weekly visits to our distribution centres to liaise with Operations Teams and resolve product queries across all areas, inbound, quality, storage etc. • Record and monitor vendor compliance, issuing chargebacks where appropriate, including negotiating late delivery discounts and cancellations. • Monitor and facilitate the return of faulty items, ensuring the timely return to vendors and receipt of credit note.

Operations Assistant
May ‘16 - Nov ‘17
Tiffany & Co.

Responsible for administrative and operations support, work effectively with store manager, sales professionals and other team members to help drive the business. Assist store management in sales material ordering, sales tracking, after-sales service, store expenses, inter- locations merchandise transfer, reports related to store operations. Support management to execute and implement strategies & policies.

Commercial Coordinator / Assistant to Director - Fashion Division - Middle East & India
Dec ‘08 - Jun ‘14

‣ Commercial Coordinator & Assistant to Director | Fashion Division | 2009 Feb – 2014 June ‣ Sales Administrator | Watch & Fine Jewellery Division | 2009 Feb – 2012 Dec ‣ HR Assistant | Dubai Mall Flagship store | 2008 Dec – 2010 Dec

HR Senior Coordinator
Aug ‘07 - Nov ‘08

• Supports HR Managers for both Outsource & UAE National employees through documentation, coordination and follow-up on a range of HR activities • Assist employees in joining formalities, visa processing requirements and HR related information. • Schedules interviews & coordinates with various recruitment agencies both locally and overseas. • Prepares and issue employment contract and obtain necessary approvals. • Manages & constantly update HR MIS for accurate headcount. • Provides feedback to line managers on recruitment progress. • Prepares employee file, TECOM visa application form and forward documents for visa processing • Administers World-Check to effectively screen new employees for potential risk relating to money laundering, terrorist financing and other types of risk. • Prepares and issue various HR letters: confirmation, increment, warning, bonus, termination, transfer, salary certificate and experience letter.

Executive Secretary / Sales & Distributions Coordinator
Nov ‘06 - Jul ‘07
Vice Versa International

Sales & Distributions Coordinator • Manages generation of quotation, sales agreement, invoice & receipt. • Data entry in NAVISION system, ensure customer files are complete. • Coordinate with partner outlets coordinator for training schedule and terminal installation. • Coordinate with Finance for partner outlets pending invoices/payments. • Manages online request and ensure card delivery within 24 hours. • Provides general support to Sales Team Executive Secretary • Administers schedule and appointment of Managing Director. • Send updates and correspondence to Shareholders. • Manages employee file, visa application and other HR related matters. • Oversee office appearance and requirements, provides administrative support.

Sales Administrator
Nov ‘05 - Oct ‘06

• Creates sales leads, organizes client’s data and contracts. • Prepares marketing materials for the presentation of BDMs. • Administers issuance of invoices, track & follow-up payments. • Order access keys on the portal, create user account, build users training plan. • Generate weekly, monthly and annual reports. • Conducts installation of eLearning courses on client’s site and perform training to all users. • Manages inventory of all marketing materials, technical equipment & eLearning cards. • Attends to after-sales and act as first line of technical support.

English - Fluent
Tagalog - Native
Mag Lim
Senior colleague - Senior Operations Assistant, Tiffany & Co.
May 2016 - Nov 2017

Roshela's teammate at Tiffany, I've benefited from her creative problem-solving, tireless work ethic, and willingness to do whatever it takes to create that will translate the a positive result for the company. As a colleague, Roshela is incredibly generous with her time and expertise, which includes everything from her retail management experience to her advance excel skill. Beyond that, as her co-worker, I have to say that she humor and good nature make long nights and tough deadlines much easier on her team

Mojisola Jamie Funsho
Worked in the same company but different group - Online Visual Merchandiser, The Modist
Nov 2017 - Jun 2018

Roshela was fantastic to work with. Not only does she have a sweet personality, She gets the job done! And goes an extra mile when necessary. She’s highly recommendable.

Varsha Kalwani
Worked in the same group - Inbound Operations Coordinator, The Modist
Nov 2017 - Jun 2018

Roshela is extremely dedicated and organised when it comes to her roles and responsibilities. And she is always pushing the boundary to strive for innovation and improvement. Roshela’s confident and dedicated demeanour will be an asset to any company/team.

Ahmed Chaaban
Worked in the same group - Virtual Merchandisee, CHANEL
Dec 2008 - Jun 2014

Roshela always manages to stand out in a team due to her big passion for the job. I have worked with Roshela across two different companies and I’m both she was a big asset to the team. An extremely accountable person that doesn’t give up. A true team player that I truly recommend

Alberto Corral-Castro
Worked in the same company but different group - Boutique Director, CHANEL
Dec 2008 - Jun 2014

Roshela is a wonderful kind and always helpful person. I loved to work with Roahela and hope our we will see us again…

Deepti Makhija
Worked in the same company but different group - Accountant, CHANEL
Dec 2008 - Jun 2014

Roshela is extremely resourceful, hard working and a Luxury expert with several years of in depth experience in this sector. She will be an asset to any team and project she joins

Fernando Nunes
Senior colleague - Visual Merchandiser, CHANEL
Dec 2008 - Jun 2014

I’m pleased to recommend Roshela, I’ve being able to see that Roshela is a hardworking and conscientious professional with a great communication and business skills. Roshela is also a great college with a wonderful and sweet caractère. Please consider her application. Fernando Nunes Adelino

Education & Training
Philippine Christian University
‘23 - ‘24
Bachelor of Science in Real Estate Management
Real Estate
Philippine Christian University
‘21 - ‘22
Master of Business Administration
Business Administration
Manuel L. Quezon University
‘96 - ‘00
Bachelor of Science in Computer Science major in Information System
Computer Science
Manila, Metro Manila, Philippines