Alley Robinson

• Assisting Customers with purchases, cash refunds and product information • Cash Handling skills, Credit Card and Cash transactions • Using company system to correctly record stock Information • Using HHT system for accurate information on missing products • Meet target deadlines daily • Effectively work as part of the Robert Dyas team as well as being able to meet daily targets

• Worked as part of a team in order to maintain high standards of safety and hygiene throughout the hospital • Immediately logged and reported any potential hazards to supervisors • Assisted patients in finding the correct departments and responded to general enquires from the public • Supported new staff as they familiarised themselves with their job duties

• Assisted customers with purchases, enquiries, returns and refunds • Worked as a cashier on the till dealing with credit and debit card transactions • Ensured all that daily takings agreed with till receipts • Dealt with nightly delivery of stock ensuring all stock was put out correctly for the next day's business

• Assisted tutors with group and individual lessons • Upheld the college's guidelines concerning student conduct, health and safety, and correct use of facilities • Promoted the college's reputation as a centre of learning excellence and personal development • Ensured that facilities in the library and computer room were adequate • Dealt with student registrations, provided general admin support and resolved any user problems encountered when using the Flex facilities • Participated, as required, in the setting up of displays and demonstrations for open days, marketing events and exhibitions • Dealt with inter library and inter-site loans and assisted in the organisation of resources for outreach and local centres • Assisted and participated in staff development training • Worked flexible shifts, including evenings, as requested

• Provided customers with product information, responded to general store enquires and promoted special offers • Cash handling, credit and debit card transactions • Kept up to date with all the latest product development and latest packages in order to accurately inform customers • Maximised sales and encouraged customers to buy additional products as part of achieving store sales targets

• During the Manager's absence performed supervisory duties such as organising staff, daily running of the store, cashing up, and post office money transfers • Various customer related activities including sales, cash, credit and debit card transactions, stock control, receiving and checking incoming goods and, responding to customer enquiries in person and by phone

• Processed customer orders and incoming goods using a polling system for delivery and uploaded the information onto the company database • Key holder responsibility for ensuring the store was locked securely following the day's business and that all security alarms were correctly set • Managed the five person delivery team dealing with customer orders, stock taking and complaint resolution • Cash handling duties and various sales transactions • Provided additional support, supplementary to the job role, when requested by management including working additional hours • Also provided extra literacy support to the manager, as due to his dyslexia, he needed assistance with the end of day store notes and written information relating to deliveries

• General administration duties; checking customer details, dealing with the post, sending out parking permits, fines, application forms and council tax bills to Westminster residents • Reception and telephone duties serving as first point of contact for customers • Used CRM & Qmatic in house computer system to keep a record of all customers coming to the front desk who wished to speak with council staff • Followed clearly defined council procedures when responding to customers including strict adherence to the Data Protection Act • Attended regular training sessions to further develop job role