Karen Giwa

At the Miu Miu boutique in Harrods where I supported client-facing and operational tasks in a fast-paced, high-end setting. This role deepened my understanding of luxury service, attention to detail, and brand storytelling. I also gained exposure to various premium fashion and beauty brands through my work with Off to Work, representing global luxury houses at events and launches. Beyond my professional experience, I’m genuinely passionate about fashion and luxury as I stay updated on trends, brand collections, and craftsmanship,

Improved efficiency by developing and implementing standardised document templates, reducing processing turnaround time by 15%. Delivered high-quality research and fact-checking across multiple projects, ensuring accuracy and reliability in reports and official documents. Organised and coordinated 10+ client meetings, managing schedules, preparing briefs, and providing logistical support that increased consultation efficiency. Prepared, proofread, and maintained 30+ contracts and agreements, ensuring clarity, consistency, and full compliance with company standards. Enhanced client communication by drafting concise reports and correspondence, contributing to the successful completion of projects valued at millions of Naira. Supported cross-team collaboration by tracking deadlines, monitoring project progress, and maintaining updated records to improve workflow visibility.

Served 100+ customers per shift, handling orders, queries, and payments with accuracy. Prepared food and beverages to brand standards, maintaining strict hygiene and safety compliance. Supported daily service and sales targets, ensuring smooth operations during peak hours. Assisted with stock checks and restocking, reducing waste and improving product availability. Resolved customer issues quickly and professionally, contributing to a 15% rise in positive feedback scores. Trained and mentored new staff on tills, order systems, and service procedures.

Delivered hospitality support at events, restaurants, and retail outlets, adapting quickly to different clients. Assisted with food/drink service and customer support, ensuring excellent guest experiences. Maintained high standards of cleanliness, presentation, and health & safety compliance. Performed well under pressure at high-volume events, earning repeat bookings from managers. Strengthened skills in multitasking, teamwork, and time-sensitive service delivery.

Prepared and served hot and cold beverages to consistent quality standards. Operated tills and handled cash and card payments with 100% accuracy. Built strong rapport with regular customers, upselling specials and boosting average transaction values. Managed stock rotation and maintained a clean, welcoming environment. Controlled queue flow during busy hours, reducing wait times and improving customer satisfaction. Collaborated with colleagues to meet sales targets and create a welcoming environment.