I am a dynamic sales associate with 4 years of retail experience in luxury and high street environments. Skilled in POS operations, merchandising, customer service, and inventory management, I excel in fast-paced settings, consistently meeting sales objectives and fostering repeat patronage through excellent customer relations.
• Operated cash register and POS to handle customer purchases, refunds, and exchanges. • Promoted benefits of store credit cards and customer loyalty programs. • Assisted customers with product selection to ensure customer satisfaction. • Greeted customers warmly and offered assistance. • Drove sales through customer relationship building and suggestive selling techniques. • Kept signage and merchandise displays organised and up-to-date, promoting visual presentation standards. • Followed checklist to complete retail store opening and closing activities.
Greeted customers and offered assistance with selecting merchandise, finding accessories and completing • purchases • Provided service with a smile, offering courteous, helpful advice to best meet customer needs • Accepted and processed cash, cheque, card and mobile payments using POS systems • Shelved and merchandised new products in visually appealing, organised displays to engage customers • Used product knowledge, sales abilities and customer relations skills to drive substantial profit increases • Cultivated loyal, profitable customer relationships, asking open-ended questions to assess and cater to individual needs • Resolved customer complaints and process issues with proactive problem-solving skills • Operated cash registers with accuracy and processed cash and card transactions • Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities • Collaborated with sales managers to meet target quotas.
• Screened and verified visitor IDs, maintaining the security of personnel and office environment • Collected and distributed incoming mail, employing strict confidentiality throughout • Kept the reception area clean and neat to give visitors a positive impression ofthe company • Reduced waiting times through effective time and resource management • Acted as the first point of contact for a wide range of personnel • Answered 20+ telephone calls per day, compiling detailed notes and promptly forwarding as required.
As Kimia's former colleague, I can confidently say she was an exceptional Sales Associate. Kimia was incredibly productive, always hitting targets with ease. Her organizational skills were top-notch; everything was always in order. Plus, Kimia was a remarkably fast learner, picking up new strategies and product knowledge instantly. It was a pleasure working with her!