Wai Man Chan
I currently work at The LEGO Group in Leicester Square, where I continue to build on my experience in retail and customer service. Previously, I worked at Kate Spade in Bicester Village. I’m a dedicated team player who contributes actively to achieving company sales goals. My strong communication and interpersonal skills enable me to consistently deliver excellent customer service and create positive experiences for customers. From my previous experience in Hong Kong, I overlook the wholesale operations as well as managing retail stores, where I have successfully implemented various marketing promotions to drive consistent business growth and maintain profitability. In addition, I proactively drive brand promotion through multiple sales and marketing channels to enhance visibility and expand market presence. From 2015 to 2023, I have been responsible for website sales at MDREAMS GLOBAL and WIST GROUP LIMITED, handling everything from inventory management and developing monthly digital promotional campaigns to execution and daily reporting. Therefore, I have a comprehensive experience in administrative skills and office support so as to manage and update databases and record accurately and detailly. I am the Best Seller in Hong Kong Branch in 2004 and the Top Sales of the skill audit in 2005 in RS Components. I have more than 18 years sales experience in various field of Handbags, Toys, STEM education product, Shoes, Outdoor products, Stationary, Watches, Fine Jewellery, Fashion Jewellery, Apparel, Electronics, Electrical, Mechanical, Test and Measurement products and Health and Safety Products (PPE). Therefore, I have a lot of different natures of products knowledge to enhance my services quality and talking content to the customer so as to ability to prioritise tasks and work independently. I am an outgoing and fast learning person and I ability to work in a high pressure, fast moving and challenging environment. I have highly effective communications, interpersonal skills, organisational and coaching skills, facilitation skills and a good team player. I am well-versed in e-commerce platforms such as Power BI, Magento and Shopify, and have hands-on experience with Google Analytics for performance tracking. In addition, I’m capable to support with IT-related tasks such as system updates and digital file management base on my practical experience in inventory management and office administration. I’m not only confident navigating various systems and software tools, and also proficient in Microsoft Excel, Word, and PowerPoint for reporting and presentation purposes. For example: Using Excel (VLOOKUP, pivot table, formulas and spreadsheet). I am confident that my skills, combined with my enthusiasm and determination, will make me a valuable asset to the company. I look forward to discussing the position in more details. Thank you for your time and consideration.
1. Achieve company sales target 2. Provide excellent customer services 3. Product demonstration to customer 4. To provide a signature experience for every guests 5. Engaged every guests in the design and construction process 6. Support operation in till 7. Prevention for loss
Job Duties : 1. Team monitoring to achieve sales target 2. Build up the relationship with the Wholesalers and eCommerce platform customer 3. To find new promotion opportunities for the brands 4. To manage the website daily operation and promotion 5. Budget plan 6. Yearly Sales forecast by brand 7. Overview the eCommerce logistic performance and usage from Google Analytics and Woo Commerce 8. Logistic cost control
10. Communicate with the factory to get the update product information 11. Analyze buyer preference and online sourcing behavior to enhance user experience and deliver results ___________________________________________________________________ Position : Sales Manager Company : Mdreams Global Period : Nov 2015 to Sep 2019 Job Duties : 12. Team monitoring to achieve sales target 13. Build up the relationship with the Wholesalers and eCommerce platform customer 14. To find new promotion opportunities for the brands 15. To manage the website daily operation and promotion 16. Budget plan 17. Yearly Sales forecast by brand. 18. Overview the eCommerce logistic performance and usage from Google Analytics and Shopify. 19. Logistic cost control 20. Manage off-season products pricing 21. Analyze buyer preference and online sourcing behavior to enhance user experience and deliver results
Job Duties : 1. Build up the relationship with the dealers 2. Discuss the promotion area and the program with the dealers 3. Newness introduce to the dealers 4. Daily visit to the dealers 5. Stock Management 6. Monthly replenishment for each brand according to the past sell out (Brand : Ted Baker, Eylsee, Cosmopolitan, MAX Watch, And Watch, Naf Naf, Superdry and F.Time Paris )
8. Evaluate the newness ordering 9. Meeting with the Corporate office about the product, marketing and target issue for each brand 10. Communicate with the media about the PR activities 11. Allocate the marketing budget on the media promotion 12. Allocate the in house brand for the retail shop and get the response from the staff about the products feedback. 13. Manage the repair watch and order the spare parts from the factory _____________________________________________________________________ Position : Senior Sales Executive Company : Fossil (Asia) Ltd Period : from 1 April 2010 to 30 June 2010 Job Duties : 1. Team working to achieve monthly sales target 2. Build up the relationship with the dealers 3. Discuss the promotion area and the program with the dealers 4. Newness introduce to the dealers 5. Daily visit to the dealers 6. Daily stock check the inventory 7. Monthly replenishment for each brand according to the budget (Brand : Fossil, DKNY, Armani, Diesel, D&G, Zodiac, Michael Kors, Adidas, Marc by Marc Jacobs) 8. Getting the market information to have the brand analysis 9. Monthly and quarterly sales report 10. Evaluate the newness ordering
Job Duties : 1. Build up the relationship with the corporate account 2. Daily report and planning on the online system 3. Well perform on the tender preparation about price comparison, negotiation and presentation. 4. To get more out of tender items business by daily visit 5. Cold call to find some potential customer by the suspect list 6. To prepare the proposal to get more opportunity for the quotation inquiry for each
_____________________________________________________________________ Position : Senior Sales Executive Company : Fossil (Asia) Ltd Period : from 22 May 06 to 3 1 Mar 09 Job Duties : 1. Team working to achieve monthly sales target 2. Build up the relationship with the dealers 3. Discuss the promotion area and the program with the dealers 4. Newness introduce to the dealers 5. Daily visit to the dealers 6. Daily stock check the inventory 7. Monthly replenishment for each brand according to the budget (Brand : Fossil, DKNY, Armani, Diesel, D&G, Zodiac, Michael Kors, Adidas, Marc by Marc Jacobs) 8. Getting the market information to have the brand analysis 9. Monthly and quarterly sales report 10. Evaluate the newness ordering
Job Duties : 1. Team working to achieve monthly sales target 2. Corporate and Government Account develop in HK and China customer. 3. Customer relationship management 4. Product approach to the customer 5. Cold call and field visit to the customer
Job Duties : 1. Arrange stationary, PPE and site material order 2. Organize the personal info 3. Q.S data input 4. Arrange the contract of apprenticeship to the site 5. Travel Booking for Site
Job Duties 1. Customer relationship retention and develop 2. Daily sales End of Resume