With extensive experience at JOSEPH, Mulberry, and Selfridges, I specialise in personalised customer service, visual merchandising, and stock management. I excel in dynamic environments, ensuring seamless shopping experiences while maintaining strong client relationships and handling transactions efficiently.
• Provide a personalised shopping experience, handling sales, fiting room assistance, and transactions for individual clients. • Build and maintain strong client relationships, ensuring repeat business through tailored service and consistent follow-ups. -Develop connections with personal stylists and industry professionals, fostering collaborations that drive sales. -Maintain an organised client book, tracking preferences and past purchases to offer curated recommendations. -Schedule private appointments for clients, including styling sessions, tailored fitings, and exclusive previews of new collections. -Curate and send new collection updates to clients, ensuring they stay engaged with the brand. -Manage inter-store transfers and pickups, ensuring product availability for clients. -Assist with visual merchandising and stock management, ensuring the sales floor remains visually appealing and well-stocked. -Handle garment care and presentation, including folding, organising, and maintaining high store standards.
Aquazzura ( new Bond Street ) Theory ( Knightsbridge ) Theory ( regent street ) -greeting customers -providing personalised service -having a good understanding of products including their materials craftsmanship and exclusivity of the product -visual merchandising
Children's department - toys
-Organising clothes and greeting customers -Working on the tills -Atending team meetings -Dealing with returns -Working with a team to make sure items were scanned on time