Senior executive with over 20 years of experience managing $100M+ P&Ls, building high-performing teams, and driving omnichannel growth across luxury, contemporary, and mass-market brands. Proven leadership in retail transformation, customer experience design, and digital innovation, with a strong foundation in global operations and organizational strategy. Former Retail Director at LVMH (Celine), recognized for delivering 14% YoY growth across flagship markets and increasing VIP client retention by 25%. Successfully scaled Luxe Curations from inception to $8.5M in revenue through immersive brand storytelling and service innovation. Adept at leading during crisis, optimizing structures for scalability, and building cultures that empower talent and drive measurable impact. Targeting executive roles in retail strategy, customer experience, brand operations, or global growth leadership across consumer-facing industries.
• Launched and scaled a luxury retail + design consulting firm, overseeing an $8.5M business portfolio ($2.5M retail, $6M design). • Achieved 30% YoY revenue growth by integrating visual storytelling, high-touch service, and CRM segmentation. • Recruited and developed a 16-member team, increasing sales per associate by 20%. • Improved client retention by 30% through experiential events, design personalization, and loyalty programs. • Built 10+ exclusive vendor relationships, expanding SKUs by 35% while maintaining luxury margin profile. • Designed and implemented scalable systems enabling a profitable business exit in 2025.
• Directed regional operations and revenue performance across 8 flagship stores with over $120M in annual revenue. • Delivered 14% YoY revenue growth through luxury styling initiatives, data-driven coaching, and elite service models. • Reduced turnover by 12% through talent development programs and engagement incentives. • Boosted conversion by 18% via in-store experience upgrades and customer segmentation tools. • Implemented Power BI dashboards and CRM insights, increasing VIP client retention by 25%. • Collaborated cross-functionally with HR, Visual Merchandising, and Brand Ops to standardize execution.
As a Senior Guest Lecturer at FIT, I collaborated closely with faculty members to develop and deliver comprehensive lectures and workshops in Fashion Styling, Fashion PR, Fashion Marketing, and Merchandising. My role was instrumental in bridging academic knowledge with practical industry insights, enhancing the educational experience for students. -Developed and delivered comprehensive lectures and workshops in Fashion Styling, PR, Marketing, and Merchandising. -Integrated industry insights and practical knowledge into academic curriculum, enriching student learning experiences. -Facilitated guest lectures and panel discussions with industry leaders, fostering direct engagement between students and professionals.
• Oversaw North America and Asia retail expansion for a French luxury footwear brand. • Opened 15 stores in Hong Kong, and 3 stores in Paris, driving 8% market share growth in 2 years through localized client engagement. • Led NYC flagship team to record-setting sales via white-glove service model and operational optimization. • Negotiated supplier contracts and streamlined operations, reducing costs by 15%. • Launched a high-retention clienteling program, increasing the repeat customer base by 20%. • Managed cross-cultural teams in Hong Kong and New York with exceptional team engagement and retention.
• As the Vice President of Retail for a pioneering startup on transforming the bathroom vanity industry with 100% environmentally friendly products, I collaborated closely with the CEO to drive growth and expansion. • Led growth and expansion efforts, scaling operations from a single showroom to 21 locations across the U.S. and Canada. • Achieved an average annual revenue of $15MM through strategic planning and execution. • Pioneered sustainability initiatives within the bathroom vanity industry.
Curated achievements across leadership roles with LVMH, Luxe Curations, Maud Frizon, and others—spanning luxury, startup, and international retail. Focused on strategic growth, experiential retail, clienteling innovation, and operational excellence. Highlights: • $120M P&L Management across 8 Celine flagships at LVMH, delivering 14% YoY revenue growth through luxury service innovation and CRM segmentation. • Scaled startup Luxe Curations to $8.5M in 3 years via experiential retail, high-touch design consulting, and vendor partnerships. • Led global expansion for Maud Frizon, opening 15 new stores in Hong Kong and growing regional market share by 8% in 24 months. • Increased VIP client retention by 25% through data-driven clienteling strategies and team re-skilling programs. • Reduced operational costs by 15% through vendor renegotiation and store process optimization across Asia and the U.S.