E-commerce Leadership Successfully transitioned the company from brick-and-mortar to a thriving multi-channel operation within 13 years, driving significant online revenue growth. Multi-Channel Sales Established and scaled both B2C and B2B online sales channels, expanding market reach and customer base. E-commerce Operations Oversaw all aspects of e-commerce operations, including website management, product catalog expansion (8 new categories), pricing, promotions, and third-party integrations (Shopify, Magento). Optimized website performance for UX, SEO, and CRO. Digital Marketing Developed and implemented comprehensive digital marketing strategies (SEO, PPC, social media, email, content, funnel marketing), managing budgets and maximizing ROI. Team Leadership Led and managed a high-performing e-commerce and marketing team, collaborating effectively with cross-functional teams. Data-Driven Decisions Implemented and managed e-commerce analytics and reporting to track performance, identify trends, and make data-driven decisions. Optimized Logistics Developed and implemented strategies to optimize e-commerce logistics operations, improving efficiency and reducing costs. Planned and implemented stock management and supply chain operations, ensuring timely order fulfillment. Customer-Centric Approach Focused on continuous improvements in e-commerce processes to enhance customer satisfaction. Monitored customer feedback and implemented changes to address customer needs. Operational Excellence Managed the performance of operational personnel involved in e-commerce and logistics operations, ensuring efficient and effective workflows.
E-commerce Foundation & Growth Played a key role in establishing and launching the company's e-commerce operations from the ground up. Product Catalog Management Expanded the product catalog, increasing carpet offerings from 4 to 8 distinct groups, pillow options from 2 to 4, and introducing new fashion categories including bags, shoes, dog collars, keychains, and tablet covers. Gained foundational experience in product data management, online merchandising, and inventory control. Digital Marketing Implementation Implemented foundational digital marketing strategies, including SEO, SEM, social media, and email marketing. Gained practical experience in managing digital marketing campaigns and optimizing online presence. Website Management & Optimization Managed and optimized e-commerce websites, including design, development, and user experience. Gained experience in website management, contributing to improved user experience and online sales. Data Analysis & Reporting Utilized data analytics to track website performance, identify trends, and make data-driven
Executing foreign trade deals and their nance • Handling all writings with correspondent banks, Cargill oces worldwide and other third party companies/institutions • Opening l/c s , presenting and checking documents, following payments • Dealing with related banks in order to set an acceptable discount rate and preparing all related paperwork for the payments • Following up the payments and paperwork of transit trade les and the coordination with banks • Supporting abroad oces for all related transactions under Cargills responsibility • Analysing nancially the nominated banks to allocate limits between Cargill and the banks, utilizing the limits and revising periodically • Preparing reports and providing information ow for accurate reporting when needed. • Negotiation of documents with banks/counterparties • In case of necessity, handling other operational responsibilities of the administrator • Doing all system bookings in order to prepare all reports and balance sheets those are presented to the management.(Summit, IRIS, Daily excel s/s, Support excel s/s) • Handling all daily transactions and deciding for immediate issues
International payments and checking correspondent banks' accounts • Preparing the proper message types in the SWIFT system for all collection, L/C and guarantee letter transactions • Inquiring and responding the related banks for faulty transactions • Opening L/C, checking documents and informing the related branch and customer to take necessary action • to share them with the related government institutions and related departments in the bank • Working as a consultant Preparing reports periodically
Achieved good service record for promotion to cater special HP/Compaq clients. • Tasked with the responsibility to report HP/Compaq European Regional Oce on client service matters including service management documentation of six select cases from main clients. • Developed skills to handle service requests from a diveried range of companies and industries. • Improved client relationships for guarantee and o-guarantee period clients including renewal of servie agreements. • Giving support to the customers who prefer to contact us via e- mail. • Preparing weekly and daily agent performance reports to inform the HP/Compaq European Regional Oce. • Supplying customers users guides of the products that are requested. • Handling the escaleted cases and providing customer satisfaction.