I am an experienced sales associate specialising in luxury retail, excelling in delivering exceptional customer service and enhancing client relationships. My expertise includes product knowledge, team collaboration, and adapting to dynamic environments, supported by a Retail Sales Management certification.
• Maintained client relationships at Diptyque Paris, ensuring a luxuryexperience aligned with the brand in a fast-paced environment. • Provided exceptional service by sharing in-depth product knowledge andcatering to high-end customer needs. • Collaborated with team members to ensure seamless service delivery andcontribute to client satisfaction. • Contributed to the overall retention of clients by delivering top-notch service.
• Proactively worked towards retention of the loyal clients, elevating brand awareness for the new customers, solidifying my role as an ambassador of customer-centric values within the store. • Managing stock by overseeing deliveries, B2E orders and stock replenishment while maintaining displays and organization to enhance the shopping experience.
• Prioritized admin duties along with resolving customer service experience issues effectively while complying with company guidelines. • Promoted upselling of bridal wear with alterations services o ffered and addressed customer's concerns while assisting stylists in closing sales of bridal wear.
• Delivered exceptional customer experience with a proven record of five-star reviews from customers. • Provided detail-oriented styling with thorough technical knowledge and aesthetics expertise while addressing high-end clients' needs and finding solutions. • Assisted in the achievement of monthly sales targets ensuring high levels of customer satisfaction.
• Conducted research on algorithm-based trending fashion topics, performed data entry and affiliate marketing. • Image consultation for the blog, managing web content, SEO and social media analysis.
• Allocated stock to the store based on sales figures, capitalizing on current customer demand. • Set up appealing, quality point-of-sale displays to increase add-on purchases and heighten store revenue
• Created artwork for windows, arch gate, façade, etc. • Styled the focal points, clusters, and mannequins of the store.