Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in general accounting and finance transactions. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Bilingual, hardworking, and ready to join my next team.
• Developed and maintained relationships with vendors and suppliers • Organized and managed a large-scale event that was attended by over 300 people • Developed and maintained accurate financial records and documents • Collaborated with other departments to resolve billing and invoicing issues • Reconciled bank statements and corrected discrepancies to ensure accuracy of financial records
• Advised customers on product features and functionality, resulting in a 20% increase in product purchases • Recognized customer needs and provided personalized solutions, resulting in increased customer loyalty and satisfaction • Resolved customer disputes and complaints quickly and satisfactorily, resulting in a 40% reduction in customer complaints • Demonstrated superior product knowledge, resulting in a 20% increase in customer referrals • Provided exceptional customer service, resulting in a 20% customer satisfaction rating
• Provided information to guests regarding the hotel's amenities, services, and local attractions • Developed and maintained relationships with hotel guests to increase loyalty and repeat business • Ensured hotel rooms were adequately stocked and maintained to a high standard
Blessing is great with customers and is a good team player. Great work ethic, hardworking and diligent.