I offer hands-on experience in customer service, stock control, and efficient returns handling from logistics and charity roles. Adaptable and detail-oriented, I thrive in luxury retail settings, supporting sales, managing inventory, and delivering exceptional service across boutiques and department stores.
Contributing to an over 98% weekly accuracy rating by carefully scanning and processing returned packages and outgoing collections for tracking and documentation. Systematically sorting packages, allocating them to appropriate designated locations. Diligently monitoring the computer database to verify driver delivery completion and uphold operational integrity by addressing any inconsistencies. Formally reporting delivery issues and unresolved package discrepancies to the shift manager. Contributing to seamless warehouse operation by executing supplementary responsibilities as directed by the shift manager.
Engaged public audiences at venues across Southeast England to secure in person donations, raising £1080 singlehandedly in three weeks. Promoted Woodgreen Pets Charity's mission, significantly raising awareness of its work and impact through its television program. Connected with potential donors using persuasive storytelling to build trust and drive fundraising success. Elevated the charity's brand presence, fostering greater community support and engagement with its in initiatives.
Proposed a restructuring of the Statistics module to enhance learning outcomes for recommendations submitted for consideration in the next academic session. Boosted student engagement rates by 27% across courses such as by implementing Vevox survey software to enhance interactive participation. Promoted the awareness of support resources for international students such as academic writing assistance and peer mentoring programs within the course. Fostered student collaboration with the employability team to expand career support and the awareness of skills development opportunities. Introduced an email-based feedback portal to streamline communication between staff and students. Partnered with fellow course representatives to advocate for students, presenting data-driven feedback at SSLC meetings.
Intern with the administration of the local government to implement human capital development projects, improving access to training and employment resources for over 200 youth within the local community. Conducted a workshop that emphasized the importance of owning an email address resulting in the creation of 29 new email accounts. Collaborated with youth leaders to design and execute data collection strategies for ongoing program evaluation. Coordinated and executed end-to end scheduling and logistics for trainers, supporting seamless program implementation. Improved administrative efficiency by implementing Excel based systems to replace manual recordkeeping. Engaged with councillors in budgetary and disbursement discussions aligned with project planning and execution.