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Jelena Jovanovic

Retail Assistant
About

With a strong foundation in customer service and a keen eye for fashion, I excel in temporary retail roles, adept at engaging customers, handling sales, and adapting to diverse retail environments. I offer skills in styling, upselling, and managing returns and exchanges.

Previous Brands
Luna Fashion House
The Museum of Youth Culture- Research
London Marriott Canary Wharf Hotel
K-Pop Korean Restaurant
University of Greenwich
Vigor Ltd
Alterna International Academy
Fox Model 011 Agency
Alterna International
Work Experience
Creative and Marketing Manager
Jun ‘24 - Oct ‘24
Luna Fashion House

Consultancy
Oct ‘22 - Jul ‘23
The Museum of Youth Culture- Research

: Worked closely with the brand as a consultant for digital marketing strategy research. : Researched opportunities for the museum to collaborate with brands on social media.

Food Service & VIP Amenities
Oct ‘22 - May ‘23
London Marriott Canary Wharf Hotel

Waitress and Host
Jul ‘22 - Sep ‘22
K-Pop Korean Restaurant

Superior selling skills certificate
Aug ‘20 - Aug ‘20
Alterna International

Office Assistant
May ‘18 - Jul ‘18
Vigor Ltd

Retail Experience
Retail Category
Premium
Luxury
High street
Work Environment
Boutique
High street store
Shopping centre
Other
Product Category
Womenswear
Accessories
Footwear
Watches & Jewelry
Other
Responsibilities
CRM
Greeting
Client Help
Storytelling
Styling
Upselling
Packaging
Returns & Exchanges
Product labelling
Product setup
Order preparation
Cash register
Complaint handling
Aftercare
Recommendations
Biljana Pesic
Mentor/Coach - Learning and Development , Alterna International
Aug 2020 - Aug 2020

I had the pleasure of working with Jelena on several projects, primarily related to sales and marketing in the retail sector. Jelena is a dedicated professional, always eager to learn and open to new knowledge. Her strong analytical skills, combined with a unique, out-of-the-box way of thinking, consistently bring valuable perspectives and impactful results. Jelena is fully equipped to excel in any position within the retail or fashion industry. I highly recommend her for any role that requires strategic insight, creativity, and commitment to excellence.

Languages
English - Fluent
Serbian - Fluent
Croatian - Fluent
Bosnian - Fluent