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Open to Permanent
Open to Permanent

Afiya Rahman

Finance student with 1+ year hospitality experience, delivering energetic, accurate and memorable service.
About

I have hands-on experience as a sales assistant, delivering personalised service, managing transactions, and creating eye-catching displays in fast-paced retail settings. I thrive under pressure, adapt quickly to new shop floors, and am passionate about ensuring every customer enjoys an outstanding in-store experience.

Previous Brands
The Cube, Canary Wharf
Vox City
Khatun's Boutique
Work Experience
Attractions Host
Oct ‘25 - Now
The Cube, Canary Wharf

Delivered engaging walkthroughs of 21 interactive games, clearly outlining goals, rules, and safety measures for up to 200+ guests daily. Operated and managed gaming screens and systems to ensure smooth, immersive, and error-free gameplay experiences. Provided hands-on guidance and motivation throughout challenges, contributing to consistently high guest satisfaction ratings. Maintained a positive, high-energy atmosphere during peak hours while efficiently managing large group rotations. Resolved technical issues and guest inquiries swiftly and professionally, minimizing downtime and ensuring continuous flow.

Meet and Greet Host
Mar ‘25 - Sep ‘25
Vox City

Greet visitors and help them by offering instructions on how to use the Vox City self-guided tour app. To guarantee a hassle free user experience, set up the app for visitors and go over its main features. Oversee group admissions to museums and attractions to make sure everything goes well. In order to improve customer happiness, offer amiable assistance and fix little technical problems.

Sales Assistant
Feb ‘23 - Nov ‘24
Khatun's Boutique

I helped customers find the right clothing and accessories by offering personalized recommendations based on their preferences. I also handled price negotiations and transactions, ensuring a smooth and satisfying shopping experience. During festive seasons like Eid and Christmas, I designed and set up eye-catching promotional displays that attracted customers and boosted sales. I kept the store neat and well-organized by restocking shelves and arranging displays to create an inviting shopping environment. Additionally, I assisted the cashier during busy periods, helping with payments to ensure a seamless checkout process for customers.

Retail Experience
Retail Category
High-end luxury
Luxury
Premium
High street
Other
Work Environment
Boutique
Shopping centre
Department store
Flagship store
High street store
Travel retail
Product Category
Womenswear
Beauty & Fragrances
Watches & Jewelry
Leather goods
Responsibilities
Greeting
Client Help
CRM
Complaint handling
Aftercare
Styling
Product demos
Client Advising
Transactions
Upselling
Cash register
Returns & Exchanges
Packaging
Online orders fulfilment
Product setup
Stockroom management
Product labelling
Stock control
Inventory control
Order preparation
Delivery processing
Store Maintenance
Open/closing store
Health & safety
Recommendations
Riyad Ahmed
Senior colleague - Assistant Manager, Khatun's Boutique
Feb 2023 - Nov 2024

When Afiya left the store, I felt so sad knowing the store won’t have the same energy ever again! Working with her has been so nice and wishing her all the best!

Languages
English - Fluent
Education & Training
London South Bank University
‘25 - ‘27
Business Management with Finance
Bachelors