Zenda Lata-Emsha
I am a student looking for part time retail work. I am a very friendly, patient and understanding individual with a great level of professionalism and am comfortable working independently if needed. With over 4 years experience in customer service, I am dedicated to providing the best customer service possible. Along with that, I have become accustomed to working as part of a team and have developed exceptional communication skills to ensure a smooth work experience.
Excellent phone etiquette Keeping office spaces clean and tidy in preparation for viewings Making hot drinks for clients Cold calling previous clients throughout the day Booking in clients for tours through calls in accordance with both parties schedules Occasionally dealing with customer enquiries about the spaces
Welcoming customers into our fitting rooms with a warm attitude Helping customers put on dresses (zips and buttons) and give recommendations and opinions on products when asked Ensure all items are in sellable condition and presentable before being placed on the shop floor Distributing items on the shop floor to ensure consistent stock throughout Touching up standards on the shop floor throughout the day Working the till and taking payments in both cash and card (including foreign cards) and adhering to till policies and standards Wrapping and boxing all items purchased at the till Occasionally aiding back of house with putting away stock, deliveries and handing out new items to customers
Serving customers a variety of drinks and ensuring total customer comfort and satisfaction while simultaneously maintaining a clean environment up until late hours in the evening.
• Ensuring the shop floor is clean and presentable at all times • Preparing the store for the next day including cleaning (mopping, dusting, hoovering) • Communicating clearly with team members and managers • Demonstrating products to customers such as pushchairs, car seats etc • Preparing the store for sales and offers • Training new employees and guiding them through products and systems Work Experience - Arup Engineering (May 1st - 5th 2023) Description: Learning the role of an engineer in several departments and completing tasks leading to a final project • Working on a project which consisted of designing my own building over the week • Completing tasks including the exterior and interior plan of the building and where necessities (plumbing, lighting etc) would be placed • Helping specialists with small errands such as photocopying or research • Speaking to senior specialists about their careers, including what qualifications, commitments and tasks this includes
Description: Providing waiting services for caterers of private dinner parties Responsibilities: • Greeting guests and taking their coats • Setting up dinner tables • Serving food, drinks and appetisers • Working with a small team to ensure food was served promptly • Assisting with food preparation if necessary • Ensuring that guests were satisfied with the quality and service • Providing a delightful and relaxing experience