Anastasia Arvy
I am people-oriented ,multilingual professional with more than 12 years of customer service experience in hospitality field, including 5 years in the aviation industry. Able to build meaningful relationships with customers while connecting with them on a personal level, anticipate their needs and exceed their expectations. Highly competent, who can be trusted with confidential information. Motivated to maintain highest customer satisfaction. I am passionate about luxury industry, aesthetics, and I gladly participate in organising harmonious work ambiance.
Provide an atmosphere of hospitality and comfort for the passengers, ensure the highest level of service Enhance family experience by engaging with the children in a positive and creative manner using the on-board products. Interacting with the catering department: making sure that all the special meals requested in advance are loaded, monitoring inventory levels of food, beverages and necessary supplies. Maintain the cabin in impeccable manner Worked on aircrafts as A319,320,321, 380 B777,787 Trained in SEP, fire safety , dangerous goods, first aid and cabin service
Providing high level of personalised service by using the information based on their preferences that are unique to them. Handling guest complains effectively and professionally. Be efficient in assisting guests throughout their stay with any requirements like flowers arrangements, restaurant reservation, booking shore excursions.
Act as a host by ensuring that all the guests receive personal service to the highest degree of courtesy Trace relevant statistics about client to improve the guest experience. Ensure accurate processing of the payment, perform cash handling tasks.
Delivering entertainment services for the children between the ages of four and twelve years old Greet, interact and relay information to all parents/guardians in professional, patient, upbeat manner. Provide adequate care for children with special needs and try to involve them in all activities. Organize and lead youth activities in designated areas.