Prosper. J
Highly organized and customer-focused professional with extensive experience in administrative support, e-commerce operations, and digital customer service. Adept at managing virtual platforms and facilitating cross-functional collaboration to ensure seamless brand launches and onboarding processes. Proven ability to handle strategic account management tasks, including order processing, customer issue resolution with empathy and efficiency, and maintaining accurate stock and system records. Proficient in Shopify, Microsoft Office, and CRM tools, with a strong commitment to supporting smooth online operations and delivering high-quality service that reflects brand standards. Known for a customer-first mindset, exceptional organizational skills, and the ability to thrive in fast-paced environments while multitasking effectively.
Managed onboarding of products and fulfilment flow, ensuring accurate listings and operational setup. Processed daily orders with precision, handled fragile goods packaging, and arranged competitive domestic shipping through Royal Mail and couriers, ensuring timely and cost-effective delivery to meet sales targets and operational accuracy. Provided solution-focused customer support across email, live chat, and Instagram DMs, resolving issues with empathy and speed, including complaint resolution and upselling opportunities, contributing to increased sales, customer loyalty, and positive customer interactions. Responded to customer and partner queries via multiple channels (email, chat, etc.). Collaborated with marketing and warehouse contacts to support smooth delivery and campaign launches. Maintained brand imagery, descriptions, and product updates within CMS. Supported launch and maintenance of partner campaigns and new product lines.
Orchestrated bookings, calls, and emails to ensure seamless appointment coordination, significantly boosting customer satisfaction by 25% and improving operational efficiency. Created a vibrant and welcoming atmosphere for all visitors, parents, and staff, maintaining a clean and organized reception area, fostering positive relationships and enhancing communication. Collaborated with management to address employee concerns, improving engagement and workplace morale through strategic account management and cross-functional collaboration. Maintained a high standard of service and customer care with a friendly and polite attitude, demonstrating excellent communication and interpersonal skills, contributing to diversity and inclusion efforts. Assisted in recruitment processes by supporting candidate screening, coordinating interviews, and facilitating onboarding, ensuring smooth transitions and alignment with company values. Trained new employees to ensure they adapted smoothly to company processes while maintaining high standards of service and customer care, promoting self-development and team ethic.
Managed and maintained employee records, ensuring up-to-date documentation and compliance, contributing to 30% improvement in data accuracy. Managed staff schedules and appointments, ensuring efficient workforce planning. Acted as the first point of contact for customer inquiries and service-related issues. Assisted in scheduling meetings and coordinating training sessions. Provided administrative support to senior management, handling correspondence and documentation. Ensured adherence to company policies and procedures, maintaining a high level of organization. Tracked attendance and created daily reports using MS Excel, streamlining internal communication with MS Outlook, enhancing coordination between teams.