As a diligent and adaptable individual, I have cultivated a diverse skill set through my academic pursuits and work experiences. My journey, spanning from roles in the retail and telecommunication sector to my most recent academic pursuit, of a ‘Bachelor of Law’ degree at City, University of London, has honed my ability to excel in fast paced environments while fostering personal growth and resilience. I have excelled in customer- facing positions and demonstrated proficiency in communication, customer-service, problem-solving amongst other skills. Additionally, my achievements in academia reflect my commitment to continuous development and I am eager to leverage my multifaceted skillset and contribute effectively to achieve a wider goal of a company.
• Delivered prompt and effective responses to customer inquiries regarding plans, returns, labels, and refunds, ensuring adherence to Service Level Agreements (SLAs) for timely and efficient resolutions. Maintained high Customer Satisfaction (CSAT) scores by providing friendly, solution-focused support via Zendesk (CRM) and phone. • Processed and managed customer orders through Shopify, offering expert product advice and seeking to ensure a fulfilling customer experience. • Managed data with accuracy and confidentiality, including customer banking information, using Microsoft Excel as well as refund logging and return tracking, contributing to streamlined data management practices. • Provided remote troubleshooting assistance through TechSee, diagnosing and resolving customer issues with professionalism.
• Process memberships and purchases • Ticket scanning • Supervising venue • Retail
• Managed customer transactions by operating the manual checkout till, ensuring accurate processing of payments, and providing customers with receipts. • Oversaw and supported self-checkout operations by assisting customers with price adjustments, approving restricted items, applying coupons, and retrieving receipts as needed. • Monitored and replenished stock levels on the shop floor to ensure product availability and maintain an organized retail environment. • Addressed customer inquiries and provided assistance with product locations, enhancing customer experience and promoting efficient service.
• My role entailed scanning items that were ordered on the Amazon site and place them in paper bags. • My role also involved labelling the bags which contained the items that which customers ordered and these labels included the name and addresses of the customers. • Another aspect of my role was to pick orders in the 'chiller' and 'frozen'. Areas of the warehouse where it is extremely cold and therefore, we had to wear special uniform known to help us deal with the cold temperature.