Najib Jamal
Being a retail supervisor in Kidzania ment I had to be alert and have good customer communication for a smooth customer interaction as Kidzania's target market is kids, families and schools. I am an overachiever with companies goals for example I've sold the most lanyards generating £1.2k under a small period of time. I've understood the companies vision which is why I am a supervisor in the retail department. • Overachiever KPIs • Provided advice to clients • Health and safety • Team work effort • Organising skills • Time management.
In Kidzania I am not only a retail supervisor I also get put into a security position or check in which is the reception. The security position allows me to focus on my whereabouts and prevent a risk. As I work with kids under 14 it's important that I stay vigilant. In Kidzania I also get allocated at reception which is where I sign in families and schools who either have a ticket for Kidzania or want to pay on the day. My skills and attributes for these two positions are • Health and safety • Staying vigilant and few steps ahead • Calming down customers and have a good client relationship • Team work skills • Time management
My short term stay at H&M was because it's a temporary summer contract however I have learnt many skills from this company. H&M taught me about eco friendly clothing which I understand to a greater level. From my time at H&M I've developed a deeper understanding on how retail companies work, my skills I've picked up on is • Time management • Punctuality • Health and safety • Confidence in asking managers for assistance • Organisation skills
Working at front of house in Popeyes was a great role for me to express my enthusiastic customer service skills. I waitered, cleaned out tables and was behind tills which enabled me to have numerous of skills such as • Customer service • Organisation skills • Maintaining a tidy clean area • Health and safety • Completing tasks on time
'Deodorise me' is a product which I have helped to advertise through social media. It's a cleaning product which you put on carpet and hoover over it leaving a good fresh smell. As a co-founder of this company my roles and attributes were • Client relationship management • Provided help and guidance to customers • Conflict resolutions solved issues and complaints with clients • Negotiated refund and exchanged items with clients
Najib was a hardworking employee who tackled every task asked of him with 100% commitment and never complained about anything. Najib was a team player too and had great working relationships with not only other employees but also the management team. We all agreed that Najib was a terrific asset to our team.