Gunika Chopra
I have hands-on experience as a Beauty Advisor in the fragrance and makeup industry, skilled in delivering excellent customer service, upselling, and managing enquiries in fast-paced retail environments. I adapt quickly, handle complaints efficiently, and am passionate about creating positive shopping experiences in premium and luxury beauty retail.
Design and coordinate personalized care plans to ensure high-quality, person-centered support. Primary point of contact between service users, families, care workers, and healthcare professionals. Manage staff rotas and visit allocations, ensuring 100% reliability and continuity of care services. Maintain rigorous, confidential records in full compliance with CQC regulations and safeguarding policies. Proactively monitor service user needs, adjusting care plans promptly to reflect changes in requirements.
Directed daily front-of-house operations, ensuring professional service for all clients. Managed complex appointment scheduling and booking systems via phone and digital platforms. Supervised and trained junior staff to maintain service delivery standards and cleanliness. Handled client feedback and service complaints efficiently to maintain high satisfaction levels. Prepared daily financial and operational reports for management review.
I worked as a manager in saloon,I handles all the client enquiries about fragrance nd makeup indusstry
Resolved complex technical issues for global customers, meeting ambitious performance targets. Collaborated with cross-functional teams to streamline technical solution processes. Managed high-volume customer queries via calls, emails, and web interfaces. Logged and tracked detailed technical solutions within the customer database to ensure data accuracy.