The human being needs to be surrounded by people with positive minds, with energy to learn, and above all, we need to be prepared to face challenges of the size of the situation that we face. Life has taught me to face challenges to develop a career in the music industry and in the sales sector, I am hungry for learning, and I love to impose challenges on myself and adventure to continue learning every day. Music has taught me to study and work hard every day, it led me to generate an infinite passion for work and showed me that every new day is a day in which you have to be a better person and a better human being. I speak 5 languages and I know many European and American cultures, I have experience in the business world and I am extremely organized, I can assure you that working as a team by my side will not be a disappointment but a joy.
* Engage with customers and collaborate with the Sales Team to ensure their needs are met. * Act as a technical point of contact for our company's partners and customers, ensuring their comfort with request implementation. * Support the sales team by preselecting and prioritizing new contacts, task allocation, and internal process organization. * Take responsibility for the smooth execution and documentation of new processes. * Deliver presentations and create proposals to engage with both new and existing stakeholders. * Participate in trade shows and partner events to meet customers and partners. * Utilize technical expertise to follow up with partners and customers, resolving their issues promptly and successfully. * Maintain, document, and provide reliable reports, using ERP and CRM systems for efficient management.
* Verbal and Written Customer Support: - Deliver exceptional customer support through both verbal interactions over the telephone and written communication via email systems. - Effectively communicate technical concepts in a clear and understandable manner, ensuring customers feel supported and valued. - Showcase the ability to empathize with customers' concerns and provide solutions that address their needs promptly. * Technical Issue Resolution: - Demonstrate expertise in evaluating the needs of customers and installers, showcasing the ability to understand complex technical inquiries. - Highlight creative and pro-active approach to problem-solving, illustrating instances above and beyond to resolve technical challenges. * Decision Making: - Emphasize the capacity to analyze situations and determine the most suitable courses of action for various support scenarios. - Showcase the ability to make informed decisions under pressure, ensuring the best outcomes for customers and installers. * Communication and Collaboration: - Highlight skills in communicating customer and installer concerns to escalation teams and relevant stakeholders. - Showcase instances where the collaboration with other teams contributed to successfully resolving issues and enhancing customer satisfaction. * Data Management: - Emphasize attention to detail by accurately recording customer issues and relevant data into CRM/support systems.
Customer Success Specialist & Negotiator: Supported the growth of the Connected Retail network in Europe by resolving customer queries, providing solutions, and negotiating win-win deals to boost customer satisfaction. • Key Account Manager in Europe: Nurtured leads, built relationships with brand managers, collaborated with the team, and ensured top-notch customer service. • Sales Strategy Development: Actively contributed to revenue growth by planning and implementing new sales strategies and improving overall efficiency. • Inbound/Outbound Sales Lead Management: Managed leads, educated them on Connected Retail's processes, presented brands, and facilitated partner alignment. • Salesforce Technical Support: Streamlined operations and enhanced customer service through Salesforce technical support.
* Drive the growth of Connected Retail network in Europe through strategic initiatives and expansion. * Collaborate with the sales team to educate qualified leads on Connected Retail's technical capabilities, onboarding, and logistics, following documentation standards. * Manage Inbound and Outbound Sales Leads, handling inquiries and proactively nurturing client relationships. * Provide technical support for SalesForce, ensuring smooth operation for the sales team and resolving technical issues.
I. European Brand Strategy: * Align European brand strategy with the global identity. * Craft a compelling, consistent message for European musicians and educators. II. Market Expansion: * Increase sales and market share in Europe. * Build strong distributor relationships, collaborate with key retailers, and engage influencers. III. Influencer Partnerships: * Partner with orchestral community influencers for reach and credibility. IV. Event Participation and Promotion: * Actively engage in industry events to showcase the brand. * Introduce products and connect with customers. V. Product Training and Market Insights: * Provide product training to musicians and retailers. * Gather market data for pricing, positioning, and decision-making. VI. Artist Partnerships and Brand Advocacy: * Partner with European artists for endorsements and advocacy. In summary, our European brand strategy strengthens D'Addario Orchestral's position in the European market, boosting sales and brand presence.
* Phone interviews with customers of major companies in Spain, France, and Poland for feedback and market research. * Engaging in discussions with high-level executives for partnerships, negotiations, and strategic insights. * Contribution to technical projects in areas like car parts, mechanics, heating, and traffic management, involving research, design, and optimization
* Actively contacted customers in Spanish-speaking countries through phone calls, fostering personalized and welcoming communication. * Established direct communication channels and built rapport with customers, ensuring effective addressing of their needs and concerns. * Described and recommended company products to potential customers with a deep understanding of features, benefits, and value proposition. * Provided detailed explanations, answered questions, and highlighted product suitability for individual customer needs. * Played a crucial role in receiving and accurately documenting customer orders, including product details and delivery preferences. * Efficiently forwarded orders to the appropriate departments or individuals for smooth and timely order fulfillment.