Meticulously organised and data driven professional, skilled in cultivating strong and enduring relationships with both internal and external stakeholders; at all levels. An effective project manager, with a track record of boosting revenue and maintaining business in a strategic manner.
· Built and led a team of 8 International Account Managers who successfully retained and grew on-platform supply at a rate of 25% YoY, contributing to regional revenue growth of 18% YoY within Art, Design, Jewellery & Fashion. · Designed and implemented streamlined workflows and ambitious targets for the Account Managers, fostering a consistent seller experience that empowered our partners to optimise their sales potential such as, quarterly business reviews for all top tier accounts. · Project managed revenue-based initiatives cross-functionally, for example the planning and execution of a subscription increase, concluding in 90% account retention and additional yearly revenue of over $5mil. · Collaborated with the Supply Operations team to build dynamic and insightful reporting within Salesforce and Looker for my team, resulting in a 20% surge in their productivity. · Championed global strategies aimed at enhancing buyer conversion rates, fostering a comprehensive understanding across multiple departments and curated feedback to Executive level to drive continuous improvement sitewide. · Partner engagement remained a personal priority therefore I maintained a small book of key accounts including our flagship seller who generated over $8mil in yearly revenue. · Adeptly conducted contract negotiations with our strategic partners and delivered comprehensive feedback on the programme to drive impactful vertical and regional specific decisions across the organisation, such as in-platform localised language tool updates
· Managed a dynamic team of 4 Account Managers to consistently achieve and exceed KPIs directly related to our account's commercial success on-platform. · Worked with our Marketing team to build impressions-led campaigns such as, Pride Month. · Regular international travel to meet with our partners to affirm targets and drive online growth, as well as virtual webinars and in-person events. · Sustained an impressive portfolio of 150 global accounts who generated over $2.5mil in yearly revenue.
· Strategically collaborated with over 300 international accounts including Art, Contemporary and Antique Galleries, with the goal of ensuring our sellers achieve the utmost from their e-commerce accounts. · Used data software Looker to plan and execute supply projects with individual sellers, focussing on partners without a strategy and a large upside potential, depending on current site inventory trends taken from Google Analytics. · Educated accounts on the ever-updated tools available to them via the platform, to further engage and motivate.