. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. Positive and driven individual with strong communication skills and proven ability to manage administrative tasks. Possesses proficiency in customer service and multitasking. Committed to enhancing organisational efficiency and delivering excellent front-of-house experiences.
Handled appointment scheduling to ensure smooth daily operations. Upheld confidentiality with sensitive information handling procedures. Assisted with administrative tasks, improving overall functionality of the office. Maintained an organised reception area for a professional business environment. Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance. Answered and helped resolve enquiries from clients, vendors and general public. Kept reception area clean and neat to give visitors positive impression of the company. Reduced waiting times through effective time and resource management. Embodied company values through friendly and reliable customer service. Tracked daily activities and important metrics with spreadsheets.
Resolved customer complaints, ensuring satisfaction and repeat business. Delivered excellent customer service by answering queries and providing product information. Rotated stock periodically, reducing instances of expired or outdated inventory. Handled transactions, maintaining accurate till records. Handled cash register operations efficiently, minimising queue lengths at checkouts. Maintained clean shop floor, promoting a welcoming environment. Helped in the setup of special events and promotional activities within the store. Participated in seasonal sale preparations by arranging promotional displays strategically. Assisted customers in locating specific items to boost satisfaction.
Managed multiple tasks and met time‑sensitive deadlines Answered central telephone system and directed calls accordingly Confirmed appointments, communicated with clients and updated client records Screened visitors and issued badges to maintain safety and security Provided clerical support to company employees by copying, faxing and filing documents Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance Answered large volume of incoming calls daily to resolve customer issues and schedule appointments Maintained confidentiality of information regarding clients and company Resolved customer problems and complaints.
Greeted customers with warmth and enthusiasm, enhancing positive in-store experiences. Served customers efficiently during peak hours, minimising order waiting times. Replenished stock on the shop floor, maintaining optimal presentation and availability of merchandise. Listened attentively to customer needs, enabling targeted care and support for optimal in-store experiences. Advised customers on product range, price, delivery, warranties and product use. Handled customer enquiries, providing prompt responses to questions about products and services. Handled customer enquiries via telephone and email, providing timely and accurate information.
During our time working together, Ethar consistently demonstrated exceptional professionalism, a strong work ethic, and a passion for success. As a colleague, she was reliable, responsible, and always ready to take on new challenges. She consistently met deadlines, managed her workload efficiently, and delivered high-quality results in every task she undertook. Her ability to maintain focus and attention to detail, even in high-pressure situations, set her apart from others. One of Ethar’s most notable strengths is her leadership ability. She has a natural talent for guiding and motivating those around her, whether in formal leadership roles or through her influence in team projects. She consistently demonstrated clear communication, delegation skills, and an ability to inspire confidence in her peers. Her ability to lead by example, while offering guidance and support, helped create an environment of collaboration and mutual respect. In addition to her leadership skills, Ethar possesses a wide range of other important work-related skills, including: • Excellent Communication: Whether it was through written reports, emails, or face-to-face conversations. She was able to explain complex topics in a manner that was easy to understand, which helped foster a positive and open work environment. • Problem-Solving: Her ability to think critically and address obstacles head-on made her a reliable team member and a valuable resource in times of difficulty. • Teamwork and Collaboration: Ethar is an outstanding team player who fosters a cooperative atmosphere in every project. She has a unique ability to bring diverse perspectives together and encourage collaboration, which often led to successful outcomes in our projects. Her willingness to lend a hand, offer advice, or step up when needed contributed greatly to the success of our team. • Adaptability: In a fast-paced and dynamic work environment, she adapted seamlessly to changes in priorities, new technologies, and shifting responsibilities. She always maintained a positive attitude and demonstrated resilience in navigating change. What truly sets Ethar apart is her commitment to creating a positive work environment. She was always approachable, considerate of others’ needs, and was known for her uplifting attitude. She consistently encouraged and motivated her colleagues, contributing to an atmosphere where teamwork thrived. Her ability to build strong relationships within the workplace made her a beloved team member, and her contributions to our workplace culture were invaluable. Throughout our time working together, Ethar was an absolute pleasure to work with. Her dedication to excellence, leadership skills, and positive attitude made her a tremendous asset to our team. I have no doubt that she will continue to do outstanding work in any future role she takes on. If you have any further questions or would like to discuss Ethar’s qualifications in more detail, please feel free to contact me at s.ghadour13@outlook.com. Thank you for your time and consideration. Sincerely, Shaymaa Ghandour Assistant manager Molton brown s.ghandour13@outlook.com