With a rich background in premium and high street retail, I specialise in customer service, visual merchandising, and team leadership. My experience spans notable brands like MANGO and Primark, enhancing my capability to excel in dynamic sales environments and achieve outstanding results.
Senior Supervisor/store manager Team leader Reporting to CEO VM responsible Daily reporting and weekly reporting to head office, with figures,percentages, best selling products,KPI reports.. Rotas Stuff performance progress report Training pop-up managers/ and supporting multiple sites
Responsibilities • Producing concepts for the sales for the range of products. • Analysing trends in fabrics, colours and shape • Assist the Boutique Manager in ensuring all sales activity, planning and execution are at the highest level. • Assisting all the customers to choose the right dress with the best collection from the store designs. • Requires knowledge of organization's range of products and /or services as well as organization's philosophy and policies. • Receives infrastructural assistance from corporate office. • Plan and carry out sales activities to meet assigned sales target Arrange display of products in showroom for merchandising and promotions. • Attend to customer queries, complaints, suggestions, and requests by providing feedback to Area Manager with recommendations for sales promotion. • Process sales order and coordinate with cashier for processing of payment. • Maintain up to date stock position and record of the products. Coordinate with the Storekeeper and Data Entry the availability of stocks. • Assists in updating customer database. • Maintain the standard display of products, cleanliness and safety in the showroom • Ensure the safety in the working area. • Perform other related functions that may be assigned from time to time.
Location: Trento Italy Dates of employment: 01st December 2015- 28th Feb 2015 Responsibilities • Greet customers at the store and provide them with information on their required products • Lead customers to desired shelves or aisles and assist them in locating products • Explain product features and benefits by performing demonstrations and answer any questions that customers may have • Provide information regarding prices and after sales services and ways in which the latter can be obtained • Suggest additional products in a bid to meet the company's and self-sales targets • Assist customers in making decisions regarding suitable purchases based on their specific likes • Lead customers through the payment process by assisting cashiers with discount information and markdowns • Oversee wrapping or bagging of purchased items to ensure that they meet the store's standards and the specific instructions of customers • Ascertain that customers' purchases are carried out to their vehicles by instructing baggers to do the needful • Oversee the cleanliness and replenishment of shelves according to marketing and sales directives
Zarnab is an extremely reliable and trustworthy person, always ready to help. She is a very hard working individual who is willing and eager to learn and improve. Excellent customer service skills and efficient with operational tasks. She is a joy to work with as she’s a great team player and caring about others.