Balbinder Johal
I bring extensive luxury retail experience across beauty, jewellery, and fashion, excelling in sales, customer service, merchandising, and team training. Skilled in stock control and store operations, I adapt quickly to fast-paced environments and deliver exceptional service. Fluent in English with professional proficiency in Hindi and Urdu.
As the brand ambassador i was in the public face of a company, hired to build brand awareness, drive sales, and nfoster genuine customer relationships. I embodied the company's identity and values both online and offline to make the brand feel more authentic and relatable to consumers. The brands I worked for were CHANEL Dior Givenchy YSL Tom Ford Maison Francis Kurkdjian and Jo Malone.
exemplary service. • Ensuring merchandising is maintained so that the full range is available for our customers. • Trained in fine jewelry and watches. • worked alongside retail stylists in women's fashion. • Incident support manager. • Opening and closing store. • Service lead • Train new starters on beauty and fragrance.
As a section manager, I was responsible for Supervising the overall production processes and operations of the organization. I ensured that my designated section run accurately and efficiently while following the highest standard protocols and internal regulations. • Recruiting, training, supervising and appraising staff. • Managing budgets. • Maintaining statistical and financial records. • Dealing with customer queries and complaints. • Overseeing pricing and stock control.
• Driving sales by working with the Area Manager to ensure individual and team targets are achieved. Began on a 95% deficit and drove sales by 150% to bring the counter to +95%. • Maintained a bronze ranked counter on a steady positive, eclipsing higher ranked gold and silver stores from surrounding regions, even managing to appear in the LVMH retail newsletter, and winning various performance-based rewards.
• Involved selling prestigious skincare, cosmetic and fragrance products, whilst ensuring that sales targets were achieved. • Gained great knowledge and confidence in selling to various types of customers. Worked for Chanel, Dior, Guerlain, Sheshido, Elizabeth Arden, Estee Lauder, Lancôme Yves Saint Laurent and other well known premium beauty brands. Excelled for the agency and subsequently was offered an Account Management position with Parfums Christian Dior.