Layba Hafeez

Represent the university to prospective students and parents, delivering clear, engaging information tailored to different audiences. Communicate complex academic and campus information in a friendly, accessible way. Support open days and outreach events, contributing to recruitment and brand reputation.

Provided front-of-house service as a waitress, bartender and receptionist Welcomed guests, handled bookings and answered enquiries Served food and drinks accurately and efficiently Maintained high customer service standards during busy periods Worked effectively with the kitchen/bar team to ensure smooth service Resolved customer issues quickly to maintain a positive dining experience Managed multiple tasks at once while remaining organised and professional

Delivered 1-to-1 and small-group tutoring by adapting explanations to different learning styles, improving student engagement and understanding. Translated complex academic content into clear, accessible language for students of mixed ability levels. Built trust-based relationships with students, leading to higher confidence and participation in lessons. Used feedback and observation to adjust teaching methods in real time, ensuring learning goals were met.

Delivered excellent customer service in a busy leisure environment. Helped customers with bookings, payments, and general enquiries. Supported daily operations to ensure the smooth running of activities. Promoted a positive, friendly atmosphere for guests.

Assisted customers with purchases, payments, and queries. Handled cash, card transactions, and restocked shelves. Maintained a clean and organised store environment. Provided friendly, helpful service to all customers. Worked effectively both independently and as part of a team.