Lucy Broome
I bring hands-on retail experience from Matches Fashion, with strong customer service and sales skills across luxury and high street environments. I thrive in fast-paced settings, am detail-oriented, and adapt quickly to new tasks, ensuring excellent service and smooth store operations in every role.
Provided administrative support for the production, and development of footwear and accessories. Included coordinating and communicating with suppliers across Europe via email, tracking and maintaining production deadlines via Excel, managing, and supporting logistics i.e., tracking shipments and being the go between the factory and warehouses. Data administration, using Microsoft D365 to create products. Required extremely strong attention to detail, problem solving skills, creating products based on the data in excel, Barcodes, SKU's, labels, etc. Addressing troubleshooting from both the inhouse, warehouse teams along with suppliers. Kept production team on track by creating excel documents and organizing/ extracting relevant info from emails.
Responsible for managing the team, organizing and controlling stock, resolving any customer queries or courier problems. Required a high level of attention to detail, multitasking and prioritizing in a very fast-paced environment to ensure an extremely high standard of service was maintained whilst also managing the team and hosting. Also responsible for cashing up and locking up the restaurant at the end of the night.
First point of contact for the photo studio, managing who entered the building. Managed key cards booked meeting rooms, and couriers to send clothes to and from editorials, frequently taking calls to problem-solve courier issues and shipment handling. Handled email communications with the building's maintenance team, photo studio and editorial staff.
Crafted articles for web and print, interviewing important figures within arts and culture. Edited contributions from non-native English speakers and managed general administration and content distribution. Responsibilities included producing a weekly newsletter, curating magazine content, and occasionally photographing. Developed technical skills in website publishing (via Sanity) and newsletter distribution (via Mailchimp). Assisted in arranging events and launches for the magazine, finding locations booking catering, drinks, accommodation, flights etc.
Enhanced the customer's experience by providing refreshments as they tried on watches Responsible for maintaining stock levels, restocking the bar and organizing drinks and cakes for special occasions and events in the store.
Processed returns using Excel, Varley's Full Circle, and Shopify. Applied an extremely high level of attention to detail when handling data, to ensure documents reflected data. Demonstrated strong technical proficiency and problem-solving skills.
Worked in a very fast-paced sales environment, maintaining stock, replenishing, and ensuring everything was presented well. Assisted in the Wembley warehouse processing items in preparation for the sales.