Sidrah Afzal
Passionate creative and professional with experience across various industries.
Provided efficient and positive customer service, resolving queries effectively. Ensured smooth daily operations by supporting the wider team as needed. Managed payments and compensation requests for all customers ensuring customer satisfaction.
Handled customer interactions with professionalism and a customer-first approach. Supported colleagues and management with organisational tasks in a fast-paced environment. Maintained high standards of confidentiality and care when processing customer information.
Managed the reception desk for BUPA customers. Assisted customers with queries regarding benefits. Maintained records and assisted the administrative team in day to day operations.
Delivered friendly and attentive customer service in a busy retail setting. Maintained a clean, organised, and welcoming environment for customers. Organised stock and sales floor. Supported colleagues by proactively handling tasks to keep operations running smoothly.
Assisted customers to individual needs providing the highest level of customer service. Maintained a standard of good housekeeping throughout the shop floor. Managed displays and stockroom, cash handling and tills, opening and closing procedures of the store. Lead a team of associates to ensure shop floor duties were being met and busy times were managed properly.
First point of contact for guests, creating a warm and professional welcome. Maintained cleanliness and organisation of reception and service areas. Supported daily operations through administration, inventory management, opening and closing procedures.