Bani Yadav
I deliver premium customer service and excel in managing VIP requests, complaint resolution, and upselling in luxury environments. Adaptable and calm under pressure, I thrive in dynamic retail settings and am passionate about creating exceptional experiences for every client on the shop floor.
- Led front-of-house operations in a luxury serviced apartment environment Managed VIP guests, personalised requests, and service recovery with discretion Coordinated closely with housekeeping and maintenance for seamless stays Maintained high guest satisfaction and brand standards
Managed full hotel operations during duty shifts Supervised and mentored a 16-member front office team Conducted fire walks, security checks, and incident management Handled escalated guest complaints, upgrades, and VIP arrivals - Delivered ONQ system training
Managed rotas, conferences, reservations, banking, and daily operations - Led recruitment, interviews, onboarding, and staff training Coordinated VIP room allocations and event support - Implemented operational improvements
Supervised front desk operations and ensured brand standards Trained and developed front office team members - Managed guest feedback and complaint resolution
Delivered premium in-flight service in high-pressure environments Managed VIP and high-profile passengers - Trained and mentored new crew members
Lead daily hotel operations in a luxury boutique environment, ensuring exceptional guest experience and brand standards Manage VIP arrivals, repeat guests, and personalised service requests with high attention to detail Oversee coordination between front office, housekeeping, and maintenance for seamless service delivery Handle escalated guest concerns and deliver effective service recovery Conduct duty management responsibilities including fire walks, health & safety checks, and incident management - Support and guide front office team to maintain high performance and service consistency