With over five years of retail experience, including as a Shop Supervisor at Alshaya Group, I excel in managing promotions, stock audits, and customer interactions. I'm adaptable and skilled in various store operations to ensure smooth daily running.
• Configuration & administration of Cisco CUCM Servers & IP Phones. • Experience troubleshooting and resolving complex enterprise VOIP issues on Cisco platform. • Good understanding of Unity connection Voice mail services. • Experience performance Add/Move/Change and design of complex dial plans of Cisco phone. • Programming/provisioning/decommissioning Cisco desk phone for Users. • Analysing the trace and logs to troubleshoot different scenarios and search the root cause. • Experience working within the Service Now ticketing system is a plus. • Knowledge of Cisco Call Manager, Titan, Voice DB, Debif, Reqman Tool, and TMD.
• The Service Desk Analyst plays a critical role in providing technical support and assistance to end-users, resolving their issues via call, Emails and Chat support, and ensuring smooth operations of IT services. and group management access control, security configuration, and domain administration. • Maintain and update hardware and software inventory records. Collaborate with other IT teams to ensure smooth process Experience in PC software installation, configuration, and troubleshooting. • Installation applications, and third-party applications for example Microsoft office, zoom, MS team and Global protect etc. and Resolving password issues (Account locked /Disable /forgot password
• Ensure all our Orders upcoming campaign materials from Sweden are in place. • Preparing weekly and Monthly reports, preparing checklist and meeting notes. • Ensue department audit compliance and stock loss are kept to a minimum. • Support the store manager with the execution of campaign and promotions. • Sending Insider Info pack weekly to all MENA stores to follow the guidance about latest promotion and A-area layout. • Answering calls, booking Hotel and flights for visitors. • Ensure that all cash counters are open during busy hours • Oversee all operation related administration and working with Area Manager and operation manager.