Ishaaq Ali

● Engaged with customers to identify their needs, recommended suitable Samsung products, effectively upselling accessories to consistently achieve sales target ● Demonstrated and explained features and benefits of a wide range of Samsung devices, maintaining up-to-date knowledge of product specifications, warranties and ongoing promotions. ● Assisted customers on financing devices and provided technical support to troubleshoot issues, ensuring high levels of customer satisfaction and loyalty. ● Collaborated with team members to meet collective sales goals, participated in regular training sessions to stay informed about the latest Samsung technologies and sales strategies.

• I received my training from a solicitor who specialises in Criminal and Property law. • Regularly given the task to file confidential documents and case files in an organised fashion and accessible for easy use. • Management of front reception, receiving phone calls, reply to emails and dealt with clients queries.

• Assisting customers with queries and making sales. • Duties behind the till, taking cash payments and card transactions. • Ensured the store was kept to an organised standard and replenished displays with new stocks. • Regularly welcomed customers and ensured they were given customer service to a high standard. • Successfully completing the Clark Academy training to ensure high quality service to customers.

• I was appointed the team leader, my duties were to manage and ensure all tasks allocated to my team were completed to deadlines. • A presentation dealing with the findings of our research for the human rights organisation was prepared and presented to the management of the NGO.

• Working in a team to complete the shop floor duties. • Actively communicated with customers on their queries. • I was made the team leader to manage my team, to ensure the smooth running of the shop floor and stocks being kept up to date. WORK EXPERIENCE / TRAINING