I have strong experience in high-volume retail environments, excelling in customer service, till operation, stock replenishment and visual merchandising at Greggs, Next and ShopRite. I adapt quickly to busy shop floors, thrive under pressure, and consistently deliver seamless, engaging customer experiences while meeting sales targets.
Deliver rapid, friendly service as part of a 33-person team, efficiently managing checkout queues to serve around 100+ corporate and commuter customers per hour during peak morning and lunch rushes. • Operate EPOS till systems, securely processing around £1,000+ in daily cash and card transactions with a consistent record of financial accuracy. • Maximise product availability through efficient stock replenishment, helping reduce afternoon stockouts while maintaining strong compliance with food safety protocols.
Delivered a premium shopping experience in a high-volume store, resolving around 80 customer enquiries daily regarding product stock, styling choices and click-and-collect orders. • Operated busy checkout tills during the high-footfall winter trading period, maintaining a processing speed that was around 10% faster than the team average. • Oversaw daily stock replenishment and shelf organisation, improving floor efficiency through precise size categorisation and visual merchandising. • Key achievement: Consistently met and exceeded weekly store sales targets by around 10% through active listening, needs-based selling and successful accessory cross-selling.
Managed financial reconciliations and verified remittance data across 500+ corporate accounts, demonstrating the high level of numerical accuracy required for financial administration and retail bookkeeping.
Maintained product rotation (FIFO) and shelf hygiene across high-volume supermarket aisles, helping reduce stock wastage by around 8%. • Managed high-volume checkout queues during peak weekend trading hours, improving customer transit times by around 15% and supporting positive customer feedback.
Analysed consumer trends and digital market data to optimise campaign performance, contributing to a 20%+ improvement in digital conversion rates and strengthening commercial awareness relevant to driving sales targets.
We worked at the same company during his time as a Retail Assistant, and though we were in different groups, his exceptional work ethic stood out. Uthman is an intelligent, hardworking, and reliable individual. He is a fantastic team player who is always willing to learn, listen, and cooperate with others to get the job done. His positive attitude and sharp skills will make him an immediate asset to any team