I have extensive retail management experience at Tesco, One Stop, and Sainsbury’s, excelling in customer service, sales, stock control, and team leadership. Adaptable and process-driven, I confidently handle fast-paced shop floor tasks and thrive in high street, premium, and luxury retail environments.
Regular meetings and communications with all stakeholders including hauliers and produce forecasts on upcoming movements. Oversee processes and procedures for the compliant operation of the EKFB fleet. Oversee utilisation of EKFB's fleet across multiple teams and worksites. Ensure fleet vehicles users understand and comply with EKFB requirements e.g. daily vehicle checks, defect reporting, driver licence checks. Supervise EKFB's fleet of shuttle vehicles and drivers providing worker travel solutions for the project. Completing regular audits to ensure all teams are complying with EKFB requirements. Investigate any incidents (e.g. RTCs, speeding infringements, or parking fines) as per the EKFB Fleet Management Plan and agreed processes. Investigate any procedural failures, ensuring corrective and preventative actions are put in place to prevent re-occurrence. Provide the Fleet Manager with KPI reports and commercial updates. Any other responsibilities as required by the Fleet Manager. Ensure that EKFB abnormal loads and Fleet policy is followed. Carry out troubleshooting and find solutions to related issues around the project. Gain excellent knowledge of routes and restrictions route wide.
Ensured effective planning, directing, and coordination with the construction teams and security teams is a priority. Inspected Client property against, fire, Theft, vandalism, and illegal activities. Deterred any criminal activity and other unwanted behaviour including real and potential. Monitored surveillance equipment, and access points including permitting or refusing entry. Dealt with protesters in and around HS2 sites and compounds.
Managed day-to-day operations of the online retail platform, including order processing, delivery, and customer service. Dealt with customer online inquiries and complaints and the store. Maintained appropriate stock levels, minimising waste, and ensured product availability. Ensured compliance with company policies, industry regulations, and safety standards. Analysing data and metrics to make data-driven decision for improving operations and customer experience.
Ensuring compliance with company policies, industry regulations, and safety standards. Hiring, training and supervising store employees, including sales associates and other support staff. Ensuring exceptional customer service, handling customer inquiries, and resolving issues to maintain customer satisfaction. Overseeing stock levels, ordering products, and managing inventory turnover to minimize waste and out-of-stock situations. Managed SHEQ compliance with current procedures to meet SLAs and KPIs.
Working closely with the Store Manger and other department manager to achieve overall store objectives. Providing leadership and direction to the store team, ensuring they are motivated and working effectively. Implementing sales strategies, promotions, and marketing initiatives to drive revenue customer engagement. Managing inventory levels, minimizing losses due to theft or damage, and coordinating stock replenishment.