Ella Carnie
I have hands-on retail and customer service experience across beauty, womenswear, and salon settings, excelling in greeting customers, upselling, managing cash registers, and handling enquiries. I thrive in fast-paced environments, adapt quickly, and am passionate about delivering exceptional service and product knowledge on the shop floor.
Listening and understanding customer needs answering calls and responding to customer enquiries experience of working within a customer service industry able to work efficiently multitasking.
would call customers offering them our new deals. We would read a A script word from word trying to get deals in. Working as a small team trying to help each other.
answering emails about loyalty cards and questions about loyalty points. Refunding customers when needed. Helping customers with there online order. Helping customers track their orders. Showed empathy, patience and understanding to clients who were unhappy with service.
Responsible for washing hair and cleaning & organising everything needed in the salon. Used a computer for data entry and to update records, reports, paperwork & diaries. Sorted and distributed post whilst responding to emails, messages & requests for stylists. Worked on promoting and selling the range of services / products offered in the salon.
Responsible for answering the phones, taking orders and resolving issues with deliveries. Explained the details of food and drinks available to a varied and local customer base. Showed empathy, patience and understanding to clients who were unhappy with service. Focused on identifying customers' needs and promoting special offers, deals / discounts.
Warmly welcomed customers on arrival and assisted with prices and salon opening times. Answered and transferred incoming calls and booked appointments for other colleagues. Always provided outstanding customer service to increase referrals & recommendations. Helped with organising chairs and equipment, treatments, creams and grooming products.