About
Experienced retail professional with a year as Team Lead at Marks & Spencer, excelling in customer service and KPI management. Fluent in English, Kurdish, and Arabic, adaptable to diverse environments, and committed to delivering top-notch service on the shop floor.
Previous Brands
Marks & Spencer
Paddington Green Primary School
Work Experience
Team Lead
Jan ‘19 - Jan ‘20
Marks & Spencer
• Heavy-footfall store, public facing, dealing with high company standards and financial competencies • Top KPI's including NPS and customer feedback • Sales reports including data analysis regarding MPG's • Goods on Hand training
Teaching Assistant
Feb ‘18 - Jan ‘18
Paddington Green Primary School
•
Retail Experience
Product Category
Menswear
Womenswear
Responsibilities
Greeting
Complaint handling
Transactions
Cash register
Returns & Exchanges
Packaging
Online orders fulfilment
Store Maintenance
Health & safety
Open/closing store
Order preparation
Stockroom management
Product labelling
Product setup
Languages
English - Fluent
Arabic - Native
Kurdish - Fluent
Education & Training
The University of Greenwich
‘22 - ‘24
Bachelor of Science
Harris Academy St John's Wood
‘20 - ‘22
A-Levels
Harris Academy St John's Wood
‘18 - ‘20
GCSE's