Experienced sales assistant proficient in Mandarin, English, and Korean. Skilled in customer service, stock management, and team collaboration. Adaptable and detail-oriented, ready to thrive in dynamic retail environments, ensuring efficient operations and excellent service delivery.
Languages: Delivered excellent service by addressing customer needs in Mandarin, English, and Korean. Multitasking and Problem-Solving: Effectively managed multiple tasks during peak hours, including resolving customer issues, handling inquiries, and adapting quickly to unexpected challenges. Stockroom Management: Organized and maintained inventory in the stockroom, ensuring product availability and streamlining restocking processes for efficiency. Team Collaboration: Worked closely with colleagues to optimize floor layout and ensure seamless customer service.
Gift Aid Admin Management: Familiar with the Gift Aid scheme, including processing donations and assisting donors in completing donation agreements, while maintaining records in the BHF system. Store Management: Assisted in managing inventory in charity shops, ensuring items were organized and displayed appropriately, and supported colleagues with disabilities in their work. Organized community events.
Academic Improvement: Delivered tutoring in A-Level OCR exam subjects, including Mathematics and Law, achieving an 80% increase in student scores and helping them rank among the top in their class. Classroom Engagement: Designed and managed online lessons, increasing student participation rates by 80% and effectively reducing instances of negative emotions related to family challenges. Youth Mental Health Support: Prioritized the well-being of minority students by fostering open communication, addressing concerns, and maintaining mental health records.
Online Operations and Client Management: Assisted in managing online platforms (such as LinkedIn, LondonTechWeek,CityMagazine, etc.), while fostering strong relationships with clients through effective communication. Addressed inquiries and provided support to ensure high levels of client satisfaction and engagement.
She is an enthusiastic and kind-hearted individual who approaches everything with great dedication. Her hard work and attention to detail have been a tremendous help to everyone around her. She consistently contributes with a positive attitude and a strong sense of responsibility, making a meaningful impact on our team.