I am a luxury fashion enthusiast with a flair for creating extraordinary, VIP experiences that leave clients not just satisfied, but genuinely delighted. My mission is to turn every shopping journey into a celebration of individuality, where every detail is curated to make each client feel like a star. In my role as a personal shopper, I discovered the magic of truly connecting with people—understanding their desires, preferences, style and aspirations. At House of Fraser, I honed my skills in delivering tailored experiences that radiate warmth and sophistication, ensuring that every client walks away with a smile and a story to tell. I believe that luxury is not just about what you wear, but how it makes you feel. I am eager to bring my creativity, passion, and dedication to a prestigious brands where I can craft memorable moments and build lasting relationships with clients
• I actively listened to the client and suggesting my own creative ideas according to their budgets and meeting with their specific needs. • I would plan out my and their my day successfully according to what their wants and needs. Showed sensitivity, confidential ity and respect towards clients needs, providing a safe environment for clients accessing services. • Tracked substitutions and informed client of changes • Established customer budgets, style and requirements before conducting apportionments • Responded to enquires and resolved complaints and issues • Actively used social media platforms to engage with client( WhatsApp, Text Messages, Phone call, Video Call, Email, Snapchat and meetings in person) • Maintain a deep understanding of product knowledge, including new arrivals, trends, and key pieces to communicate with the Client • Ensure timely sourcing and delivery of products to meet client expectations
• Provided exemplary customer service to over 150-200 customers, fostering positive relationships and resolving inquiries with enthusiasm and professionalism. • I assisted several of customer daily with product inquiries and selections providing them with personalised recommendations aligning with their preference. • I was responsible for the maintaining the store, ensuring cleanliness, and organizing merchandise displays in order to enhance the store's appeal and ensured the store's overall appearance was visually appealing and attractive environment • I sorted donations of clothes, shoes, and accessories into sale-able stock and items • Processed payments and provided excellent customer service to over 150-200 customers in a fast-paced retail environment • Collaborated with staff and volunteers to practice splendid customer service and maintain smooth operations
• Engaged proactively with customers with genuine enthusiasm and actively engaged offering assistance that aligned with their preferences which resulted in a 10% increase in positive customer feedback and a 15% rise in sales. • Established a engaging and visually appealing environments for customers, leveraging my keen eye for visual merchandising • Checked and updated price tags with current prices and discounts • Utilised knowledge of current Men's fashion trends to curate displays that highlighted seasonal collections and promoted new arrivals effectively. • I cultivated positive relationships with customers and colleagues, to achieve store goals and customer satisfaction • Achieved store targets and delivered exceptional customer service through effective teamwork • I developed effective communication skills by engaging with customers from diverse backgrounds and successfully conveying pro duct information • Implemented strategic placement of luxury footwear displays, resulting in a 15% increase in sales.