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Katia Borges

Responsable conseillère relation client- Costumer expérience/ (Head hôtesse) chez Maison Albar Hotels Le Vendôme
About

I am a sociable, people-centric team worker who has built up lots of transferrable skills that are a perfect match for this customer service role. I understand that, for your business to be successful, I need to provide outstanding customer service that encourages customers to return to the business time and time again. I love working in customer service and the job satisfaction levels I receive from doing so make me genuinely want to come to work each day and make a positive difference in my role." 1. Organizational Skills - Ability to manage multiple tasks and prioritize effectively. - Proficiency in creating and maintaining filing systems and office procedures. 2. Communication Skills - Strong verbal and written communication abilities to interact with staff, clients, and vendors. - Ability to convey information clearly and diplomatically. 3. Leadership and Team Management - Skills to lead and motivate a team, fostering a positive work environment. - Capability to resolve conflicts and manage personnel issues. 4. Problem-Solving Abilities - Aptitude for identifying issues and developing effective solutions. - Ability to think critically and make decisions in a timely manner. 5. Financial Acumen - Understanding of budgeting, accounting, and financial reporting. - Skills in managing office expenses and ensuring cost-effectiveness. 6. Technical Proficiency - Familiarity with office software (e.g., Microsoft Office, Google Workspace) and management tools. - Knowledge of office equipment and systems, including IT solutions, if applicable. 7. Time Management - Excellent time management skills to ensure that tasks are completed efficiently and deadlines are met. 8. Attention to Detail - Meticulousness in handling tasks and paperwork, ensuring accuracy and completeness. 9. Customer Service Orientation - Strong commitment to providing excellent service to clients and colleagues. - Ability to handle inquiries and complaint

Previous Brands
Maison Albar Hotels Le Vendome
Maison Delano Paris
The Peninsula Paris
Prince de Galles, a Luxury Collection hotel
Ourtime,Lda
ALDO Shoes Portugal
Restaurante Bar O Castelo - Cidade Velha
Work Experience
Responsable de l’organisation d’événements
Jun ‘24 -
Maison Albar Hotels Le Vendome

Planification : Élaborer le concept de l'événement et définir les objectifs. Budget : Gérer le budget, y compris les coûts liés à la logistique, à la promotion et aux fournisseurs. Logistique : Réserver le lieu, organiser le matériel, la restauration, et les activités. Communication : Collaborer avec les clients, les partenaires et les équipes pour assurer une bonne coordination. Marketing : Promouvoir l'événement pour attirer les participants. Suivi : Évaluer le succès de l'événement et recueillir des retours pour des améliorations futures.

Guest Relations at Yakuza by Olivier Paris restaurant
May ‘24 -
Maison Albar Hotels Le Vendome

Coordinateur réseaux sociaux
Mar ‘24 -
Maison Albar Hotels Le Vendome

Creating content for our social media. Working together with the influencers/ restaurant /VIP ambassador’s to create content strategy for our customers. Creating content for our social media. Working together with the influencers/ VIP clients and ambassador’s to create content strategy for our customers.

Hôtesse Chargée d’accueil – conseillère relation client
Feb ‘24 -
Maison Albar Hotels Le Vendome

Chargée de clientèle
Mar ‘23 - Sep ‘23
Maison Delano Paris

Chargée de clientèle
Dec ‘22 - Mar ‘23
The Peninsula Paris

Chargée de clientèle au sein du Restaurant Le Lobby

Hôtesse
Jun ‘22 - Dec ‘22
Prince de Galles, a Luxury Collection hotel

01 Restaurant 01 Bar/Lounge Award Winning Property: Travel & Leisure, Condé Nast, Tripadvisor, Forbes, World Luxury Awards, Prix Villiegeature Best Hotel Bar in France. Les missions principales Gestion des relations clients : Répondre aux questions, résoudre les problèmes et entretenir une relation de confiance. Prospection et fidélisation : Trouver de nouveaux clients et maintenir une clientèle existante. Vente et conseil : Proposer des produits et services en fonction des besoins du client. Suivi administratif : Assurer le suivi des dossiers clients, les commandes, les réclamations, etc. Analyse et reporting : Analyser les besoins et les comportements des clients, et faire des retours à la direction pour améliorer les services ou produits.

Assistente de vendas
Dec ‘21 - Jan ‘22
Ourtime,Lda

chargé de conseiller et de vendre des produits de luxe ou de haute qualité, comme des montres, des bagues, des colliers, des bracelets et autres articles précieux. Ce rôle se situe dans un environnement de vente haut de gamme, tel que des bijouteries, des magasins de luxe ou des boutiques spécialisées. -Majorica -Ti Sento Milano -Nomination italy -Gant -justcavali -Cauny

Assitende de loja
Jun ‘20 - Jun ‘21
ALDO Shoes Portugal

Aldo is a popular footwear and accessories brand known for offering stylish, on-trend shoes, bags, and other fashion items for both men and women. When it comes to selling or advising on Aldo shoes, here are some points to consider: 1. Style Range: For Women: Aldo offers a wide variety of footwear including heels, flats, sandals, boots, sneakers, and more. Their designs often combine modern trends with classic styles, making them versatile for different occasions (formal, casual, office wear, evening wear). For Men: Aldo also has a strong collection for men, ranging from smart dress shoes, casual loafers, sneakers, boots, and sandals. They often blend contemporary designs with traditional craftsmanship. 2. Comfort and Fit: Aldo emphasizes both style and comfort. They offer shoes with cushioned insoles, ergonomic designs, and quality materials to ensure comfort throughout the day. 3. Quality and Durability: While Aldo shoes are stylish and affordable, the quality of materials can vary across different collections. Be transparent with clients about the level of craftsmanship. Aldo uses both genuine leather and synthetic materials, so it’s important to understand the product’s composition. 4. Trendy Designs: Aldo is known for keeping up with current fashion trends. Whether it's bold colors, unique heel designs, or seasonal patterns, the brand’s collections often reflect the latest in footwear fashion. 5. Brand Appeal: Emphasize the accessibility and affordability of Aldo’s products compared to high-end designer brands. 6. Cross-selling Accessories: Aldo also offers matching bags, belts, and other accessories. These can be a great addition to your sales pitch, especially if a customer is purchasing shoes for a specific occasion or wants a complete look. By highlighting Aldo’s fashion-forward designs, comfort, and quality, you can effectively assist customers in choosing the right pair of shoes and accessories.

Responsable assistance du service clients
Mar ‘18 - Jun ‘20
Restaurante Bar O Castelo - Cidade Velha

Chef de rang
Sep ‘16 - Jan ‘19
Restaurante Bar O Castelo - Cidade Velha

Service à table : Accueillir les clients, prendre les commandes et servir les plats et boissons. Coordination : Travailler en étroite collaboration avec la cuisine et le personnel de salle pour assurer un service fluide. Connaissance des menus : Avoir une bonne connaissance des plats, des vins et des spécialités du restaurant pour conseiller les clients. Gestion de l’équipe : Superviser et former les commis de salle et autres membres de l’équipe. Entretien de la salle : S’assurer que la salle est propre et bien présentée.

Languages
English - Native
French - Fluent
Portuguese - Native
Spanish - Fluent
Inglês
Português
Education & Training
Universidade Nova de Lisboa
‘19 - ‘21
Ciências da comunicação
Universidade Nova de Lisboa
‘19 - Unknown
Ciências da comunicação
Universidade do Algarve
‘11 - ‘14
Linguas e comunicação
Paris, France