Ioram Vicentini

Luxury customer service and staff management. Supporting the VM with refreshing the rails and window display. Cashier and key holding competences, managing a staff of five people with breaks, duties and KPI target. Coaching, training and motivating the staff through weekly meeting analyzing losses and missed sales opportunities. Withstanding the store manager and assistant manager with back office, banking weekly report and head office enquiries, too. Screening customers request on shop floor supporting them in their luxury purchasing experience. Managing email requests and complaints following corporate regulation. VIP customer service in a dedicated area with temporary rails focusing on a special service across the very best selection of our clothes and pampering the guests with Champagne and sweeties

Stock assistant, sales assistant and key holder