With a strong background in business support, sales, and client relations within the luxury watch, fashion, and PR industries, I bring a unique blend of skills that combine exceptional client care with a strategic, results-oriented approach. Acting as a first point of contact for prestigious brands, I have consistently provided a high level of customer service that elevates the client experience, fostering trust and long-lasting relationships. My experience in PR and events for international luxury brands has enabled me to work closely with VIP talent ambassadors and high-profile clients, including the hosting of senior press, VIP/HNW clients, and influencers to enhance brand visibility and loyalty. Throughout my career, I have effectively managed busy reception desks within luxury and corporate settings, supported senior executives, and assisted Heads of Communications as a reliable EA/PA. I have consistently achieved proactive sales and above-target results by building strong client relationships, managing e-commerce channels, and providing after-sales care to ensure exceptional client retention. Proficient in key systems including SAP, Magento, Dynamics, and MS Outlook, I am well-equipped to streamline .My diverse skill set, industry insight, and dedication to delivering outstanding results make me a valuable asset to any luxury or high-end organisation looking to elevate their client and brand experiences.
March 2022- OMEGA UK E-Commerce Assistant * To be the first point of contact for E-commerce customers for the OMEGA UK website on a day-to-day basis assisting with a range of customer enquiries and product requests. * Manage day-to-day customer queries via email, telephone, website enquiries and live chat, offering prompt and exceptional customer service. * Monitor the Magento platform daily to ensure online orders are dispatched from our warehouse and fulfilled in a timely manner, meeting delivery expectations and exceeded them where possible * Manage customer expectations using the daily delivery updates to monitor and flag any delivery delays. * Troubleshoot customer issues, spot opportunities and propose recommendations to optimise customer satisfaction. * Manage online product waiting lists, ensuring stock notifications are sent in a timely manner once stock becomes available. * Act as an OMEGA Brand Ambassador and Brand expert internally and externally and maintain the Brand’s reputation for excellent customer service
Uk Assistant to the Head of Communications for OMEGA & Swatch Group UK & Ireland Managing all call-ins for OMEGA for editorial shoots, Film productions & VIP’s. Compiling monthly PR reports for the UK & Head office team. Managing the guest list for all brand events, assisting the Communications Director during events. Monitoring all Print, online and social clippings for the brand When required, supporting all SG luxury brands with editorial call-ins, credit information & ad-hoc press requests. Assisting the senior management team with the organisation and running of the annual Swatch Group Company Conference for 200 members of staff. Supporting the Communications Director & Country Manager, Head of Legal with all ad-hoc duties including travel bookings & expenses Helping run the Swatch group reception desk
Brand Administrator First point of contact for all boutiques, authorised dealers and customers for OMEGA UK and Ireland, on the phone and email. Assisting with the allocation of all watches to sales orders using SAP. Managing all sales availability and allocation requests from our OMEGA sales admin team. Providing support on the Swatch Group reception desk Managing the orders of all after sales products such as Warranty cards, boxes and intrsctuion manuals for all of our OMEGA UK & Ireland stockist. Assisting the brand training managers & account managers with sample delivery & event preparation for brand training days & retailer events. Ensuring all field team expenses are signed off in a timely manner. Managing the responses of all OMEGA Customer Service emails and phone calls dealing with product enquires, brand information and history and Complaints. General ad-hoc duties for the OMEGA UK team.
• Managing the diary, organising meetings and frequent conference calls to the President of Coach Europe and in addition, the UK Marketing and Communications Director • Created an In-store eventing programme with the Retail Director, which was rolled out across our three London Stores. Overseeing the set up and smooth running of four large events in the summer/autumn of 2012 with 3 UK publications and The White Company • Supported the PR and Marketing team with the launch of Coach concessions in Liberty and Harrods • Building Relationships with corporate and retail partners and acting as a brand ambassador • Weekly involvement in PR/Marketing calls making and assisting the external PR agency The Communication Store with ad-hoc duties as required • Overseeing the teams travel/stationary budget • Creating complex cross-country travel agendas with the Executive team in the brand New York Head Office • Responding to all email /postal queries in a timely fashion on behalf of the European President