Carmen Turenschi
I am an Operations and Retail Leader with 10+ years of experience in premium and luxury retail, including eight years at Selfridges Oxford Street. I specialise in improving operational efficiency, strengthening stock accuracy, leading high‑performing teams and driving commercial results across both physical retail and ecommerce.CORE EXPERTISE• Operations Management — daily operations, workflow optimisation, process improvement• People Leadership — team development, scheduling, performance management, coaching• Commercial Management — P&L, budgeting, forecasting, sales analysis, KPI reporting• Stock & Inventory — stocktakes, discrepancy reduction, replenishment, loss prevention• Digital Operations — online stock accuracy, product content, promotions, ecommerce workflows• Customer Experience — CRM, complaint resolution, premium service standards• Data & Reporting — Power BI, advanced Excel, operational dashboardsStakeholder Management — senior leadership, buyers, suppliers, cross‑functional teamsCAREER HIGHLIGHTSHugo Boss — Selfridges Oxford Street• Progressed from Sales Associate to Deputy Store Manager through internal promotion• Contributed to winning Best Global Concession Worldwide (2023)• Delivered 15–20% quarterly revenue growth• Reduced stock discrepancies by 20%• Maintained positive stocktake results for two consecutive years• Managed and analysed P&L and commercial performanceEton Shirts — Selfridges Oxford Street• Managed end‑to‑end operations for a premium luxury concession• Owned P&L, budgeting, payroll, scheduling, stock, CRM, VM, buying and invoicing• Led digital operations on Selfridges.com: online stock, replenishment, product content and promotions• Reduced delivery lead times from 10 days to 3, improving operational efficiency• Contributed to 12% year‑on‑year performance improvementLEADERSHIP APPROACHI believe strong operations rely on clear processes, accountable teams and measurable performance. My leadership style combines commercial awareness with attention to detail — identifying inefficiencies, analysing data, implementing practical solutions and developing teams to deliver consistently high standards.
Lead operational performance, workforce planning and commercial execution for a high-profile luxury concession within Selfridges Oxford Street. Oversee budgeting, P&L reporting, payroll coordination and operational reporting to support profitability and cost control. Produce KPI, sales and operational reports using Excel and Power BI to support forecasting and business decision-making. Reduced delivery lead times from 10 days to 3 days through workflow optimisation and operational process improvements. Manage inventory control, stock accuracy and replenishment processes to maximise operational efficiency and product availability. Implemented operational improvements that increased team productivity and day-to-day execution efficiency. Handle escalations and operational issues while maintaining luxury customer experience standards.
Led operational excellence across workforce planning, commercial execution and day-to-day store operations. Awarded Best Global Concession Worldwide for Hugo Boss in 2023. Delivered consistent quarterly revenue growth of 15%–20% through sales strategy execution and performance optimisation. Reduced stock discrepancies by 20% through improved inventory controls and operational processes. Analysed P&L reports and implemented strategies to improve profitability and minimise operational losses. Led and developed management and sales teams to achieve KPI targets, operational standards and customer service excellence.
Analysed operational reports and implemented action plans to improve productivity and profitability. Supported recruitment, onboarding and team development to strengthen operational performance. Collaborated with buying and merchandising teams to ensure stock availability and inventory accuracy. Implemented loss prevention and compliance procedures to protect operational efficiency and profitability.
Oversaw daily operations and supported management in maintaining operational and commercial standards. Trained and developed team members to improve KPI achievement and customer experience performance. Managed stock accuracy, cash handling and operational compliance in line with company procedures.
Delivered premium customer experience while supporting KPI achievement and operational standards.
Supported daily operations, stock management and team coordination within a high-volume retail environment. Assisted management with onboarding, training and commercial target tracking.