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Open to Permanent
Open to Permanent

Anne Hsin-I Yang

ASSISTANT MANAGER FLAGSHIP YVES SALOMON
About

Coming from luxury retail/manufactory childhood, academic achievements, plus a successful career in musical pedagogy for a decade; I’m in my 7th year in UK luxury retail. Professional prospects - To be a successful boutique manager/director in 10 years of career. To build a very successful and loyal team that no one will be left behind and will be given opportunities to grow. To maximise store business by all area of categories (bespoke such as, made to measure, ready to wear, personal shopping, concierge services, customised individual styling appointments and store appointments). To develop all included product knowledge including textiles, garment care, alteration/made to measure, current and archive collections. To delivery a successful result from all area of management, including sales, team management, boutique operation, CRM to name a few. To be a valuable member to the company. To make all clients dreams come true and prove the best quality of services that clients feel looked after and enjoy shopping. Professional achievements: All time top sales individual since 2018. Europe Top 3 performing manager, Yves salomon 2021-23/ Top 5 in 2024 due to increase of pop up stores in France n UK. Successful CRM A good number of client book Substantial knowledge of CRM, people management, staff training, VM, sales planning and boutique management.

Previous Brands
Akris
Carolina Herrera
Dolce & Gabbana S.R.L.
Elites Associate
Yves Salomon
Work Experience
ASSISTANT STORE MANAGER
Oct ‘21 - Now
Yves Salomon

Training sales manager
Feb ‘19 - Now
Dolce & Gabbana S.R.L.

To represent the brand To be a team player, working closely with the Boutiques in London [Back of House responsibilities] To operate the till and cash handling, including daily store open/closing banking, ensure the receipts, transactions and amount of money are accurate To send closing email finalising daily trade report and daily KPI To report to the buying teams based on trading analyses, add up top performing products To support stock team stock taking and ensure shipments and seasonal returns are up to date in comparison to physical stock in store To update stock team with store transfer requests and keep records of shipping arrangements To check stock room with the standards on weekly basis based on the rare of pride list To check and maintain the best quality of the products, e.g., perfect packaging inside; well protected cotton cover over leather goods in one per rail To filer store emails: share with the team, and coordinate attachments saved in correct files/drives [Front House responsibilities] To maximize store target and individual KPI To provide guild and education to the team to maintain the highest standard of the shop-floor maintenance, e.g., hanging/folding on display/folding in cabinets/folding in stockroom or back office/hangers distancing and product cleaning To support individual member of the team for their sales, e.g., contacting clients, initiating sales ceremony and engaging clients through variety of approaches/digital device To educate team members procedures of store transfers, phone and email communication with UK/EU warehouses, store daily routine, individual tasks, rules in stock rooms, back of house, maintaining VM guideline To guild the team ways to source collections/products for specific clients To provide/share digital resources available for the team to apply in clientele, these can be from the Apps or from social medias and Company emails To give morning briefing to the team when manager is not available To update individual KPI, work with each sales associate, work on individual action plans To follow up the team with their individual Client Book, e.g. prospect clients, runway clients, seasonal and sales clients To support the VM team working in the store To update VM photos on store iPod, report to VM team if any changes require attention To update the store VM photos to Milan Head Office on Friday mornings To supervise individual tasks on daily basis before store opening and after store closing (signature required and check with VM iPod) To report to the management team the outcomes of daily task, checking stock and condition of stockrooms, updating appointment calendar To handle complains and solve problems for clients via phone and emails

Senior Sales Associate
Aug ‘18 - Feb ‘19
Carolina Herrera

To be a team player To continue developing strategies of clientele, including updating client book, and step-by-step approaches with new and existing clients To carry out initial alteration tasks, including measuring, pinning, and drafting alteration report for the tailor To maintain the highest standard of the boutique VM To carry out daily routines in the Boutique To handle store deliveries, transfers, online/telephone orders, exchange and customer feedback/complaints in accordance with the company policy To maximise KPI

Sales Associate
Dec ‘17 - Aug ‘18
Akris

To perform the highest standard of customer service To extend levels of client-telling with a variety of ethnic clients To provide advice and assistance to clients To a flexible and professional team player To draft daily trade report AKRIS Head Office, to assist senior colleagues with weekly and monthly report for both Harrods and AKRIS Head Office To excel RetailPro updating details of daily trade, merchandising inventory, store and boutiques transfers, and prepare for monthly stock taking day To maximise weekly and monthly sales targets in order to achieve higher than standard AKRIS and Harrods targets To work closely with Harrods stylists and personal shoppers in Harrods By Appointment To maintain the highest level of performance on the shop-floor and the VM displays To prepare documents for local and international deliveries

Sales Associate
Nov ‘17 - Dec ‘17
Elites Associate

• To sell and promote luxury goods for a particular super brand based in Harrods Department Store, London • To delivery best quality of customer service • To maintain and develop sustainable client relationships with new and loyal clients • To provide excellent communication solutions assisting clients • To collaborate with colleagues as a member of the team • To report and update target progress to the manager • To assist achieving monthly sales target for the store • To maintain high quality of performance of the shop floor displays …

Languages
English - Fluent
Chinese - Native
Italian - Basic
Recommendations
Sam Ogunwale
Senior colleague - Senior Client Advisor, Dolce&Gabbana S.R.L
Feb 2019 - Nov 2019

Anne is a natural at her role and also a very goal driven individual. working with Anne at Dolce & Gabbana inspired me to think long term and be proactive with any task delegated to me. Anne is a force to reckon with in the retail sector and I see her as an asset to whatever company she ventures on to.

Education & Training
University of Leicester
‘13 - ‘17
Doctor of Philosophy - PhD
Museology/Museum Studies
SOAS University of London
‘11 - ‘12
PhD/MPhil
Study of Religions
The London School of Economics and Political Science (LSE)
‘09 - ‘10
Master of Science - MS
Anthropology of Learning & Cognition
The University of Sheffield
‘06 - ‘07
Master's degree
Musicology and Ethnomusicology
台南應用科技大學
‘96 - ‘01
Diploma
Music Performance, winds
London, UK