Giovanni Carangella
Basically I’m a dynamic resourceful and hard-working retail advisor with excellent interpersonal skills and the ability to communicate concisely at all levels. A self-starting person who has a lots to offer in terms of enthusiasm with the ability to bring high standards to the workplace . Enjoys being part of a successful and productive team, proven through work experience and involvement with local clubs and organizations. A good problem solver who enjoys helping people as much as possible, with excellent customer care experience, both face to face and over the telephone. Pays great attention to detail and would make a significant contribution to the business
Istruttore nuoto agonistico Istruttore fitness Giudice Ufficiale di Gara Tecnico sportivo CONI Private lessons Acqua gym Idro Bike H.I.I.T. PT
Residential Real Estate Consulting Customer support experience Luxury Office management Property Services Communication
Menswear Specialist Luxury Lifestyle Brand consultant VIC Coordinator Virtual concierge ambassador Personal Shopper
Responsibilities - Prospecting existing connections and developing connections with new clients. These contacts include stylists, personal shoppers, boutique owners, sales associates, and very high profile individuals -Develop and maintain relationships with existing clients to increase business -Maintain a seamless flow of communication with multiple departments including merchandising, accounting, customer service -Achieve the monthly consignment targets for my geographic market -Develop and implement action plans to continually increase consignment with luxury world A very strong network of professional or personal contacts in the fashion, hospitality and luxury industry 4 years work experience in business development, personal shopper or dealing with VVIP clientele Leadership, Luxury Presentation, Entrepreneurship Ability to work under pressure and exceed targets Deep knowledge of multiple luxury brands Strong customer service orientation Pro-active service delivery attitude - willingness to stretch and do whatever is required with a hands-on approach MS Office expertise: Word and Excel Extremely reliable and trustworthy Ability to work evenings and weekends when needed to accommodate the clients' request for an appointment.
Providing unique Made-To-Measure services Creating a couture look that is tailored to customers needs - Custom sizing, full measurements - Custom designs and sketches - Custom colors - Custom embroideries - Muslin fittings - Consultation with one of our designers - Custom Bridal and bridal party options
#Menswear based#Shoes Specialist#Leather accessories# VIC customer service#Tailoring I provide a tailored customer experience to customers from all over the world, while taking great pride in maintaing high standards, driving sales and meeting targets. My customers deserve Luxury service delivered by a genuine passion for the brand and a thorough knowledge of the Versace product philosophy I'm a brand ambassador by using my passion for what I do, I work confidently with my colleagues and Mangers to deliver exceptional service and store standards. Always staying ahead of the latest trends and taking every opportunity to expand my product knowledge. -Reporting to the Store Manager & Assistant Manager -Delivering exceptional clientelling and styling services -Excellent selling skills efficient at closing the sales -Attending networking / events to help promote the store -Attention to detail with store and personal presentation -Smart and well-groomed in appearance. -Sales driven and determined to succeed -Confident with a positive can do attitude – able to build positive relationships -Follow through on all sales -Effective team member -Polite/Self educated
Cashing Up Opening/Closing store Managing a team of 3/4 people Business responsability Complaints Manager In charge for Repairs and Credit Section Building VIP clients relationship Made to Order service in store • Building client loyalty by delivering an exceptional customer experience to meet luxury customer expectations. • Utilising opportunity to develop strong retail and fashion product knowledge relatable to Marketing focus and strategy. • Regularly liaise with clients to provide a highly personalised assistance with product range selection.
Exceptional customer service experience
Steward for luxury events Front of House Champagne service Wine waiter private events
Giovanni has interpersonal and communication skills that have allowed him to develop productive working relationship with both our clients and our staff. He is able to understand the clients needs and optimise any business opportunity.
Giovanni always approaches his work with a positive professional approach, he consistently strives to deliver exceptional client service and driven to meet and exceed his goals.
Giovanni is a reliable and charismatic colleague. He is a team player and he provides an outstanding customer service.
Giovanni was a reliable and hard working member of the store team.
Giovanni was a great member of our team. He was reliable and trustworthy.Giovanni gained Versace Ambassador status twice whilst with us proving he proficient and competant in all aspects of client relationships I would wish Giovanni every success in his next role