I am a result-driven executive director with a track record of achieving commercial outcomes in dynamic, highly competitive, and fast-tracked environments.

I have proven myself as a global adaptable leader who delivers sustainable commercial results through strategic and operational expertise in Business Strategy, Marketing, Branding, CRM, Data/Insight/Analytics, Customer Experience and Customer Centric transformation in industry and top tier consultancy (Dunnhumby, BCG and Burberry) in Retail, Luxury, Hospitality and CPG.

Through my experiences I have gained a reputation as an innovative thought leader who develops capabilities and for building high-performance multi-cultural teams. I am known for my ability to create a compelling vision, and for combining strategic insights with operational knowledge to effectively execute and achieve customer centric revenue and profit growth.

Excited by the opportunity of driving sustainable customer centric growth by building Brands and driving Customer Engagement in a rapidly evolving technology landscape coupled with diverse and markets specific consumer behaviour.

Extensive global experience having lived in 6 countries and worked within 29 and speaks French, English and intermediate Spanish.

Specialities include: Business Strategy, Integrated Marketing, Innovation, Customer Centric transformation, Customer Experience, Marketing & Branding capabilities, CRM, Customer Engagement, Strategic Planning, Turnaround, Clienteling, Customer insight, Customer Loyalty, Business Development, Loyalty, International program management, Employee Engagement, Customer Service.