25+ years of Fashion industry experience.
2020 experience in video chat, CRM online development to create a selling ceremony adapted to our recent needs to create, build and maintain strong (retail and wholesale) customer relations.
Originally from Los Angeles (where I worked 10 years), I have lived and worked in France for over 20 years with various global markets, essentially in the Luxury/Premium fashion sector and have held positions as Sales Advisor, Store Manager, Zone Manager and Retail Director for a rich variety of brands and fashion houses, big and small.
As a skilled manager and dynamic leader, I focus on performance and excellence, constantly striving to develop myself and my teams. I aspire to leading by example on all levels and inspiring both clients and colleagues.
Areas of expertise:
-Management: business drive, and customer excellence
-Team and individual development, HR
-Coaching and training
-Strategic retail planning and budgeting
-Stock management and security
-CRM and client experience development
-Merchandising and visual management
-Operations: Store maintenance, openings and refurbishing
-Wholesale sales and retail buying
Open to relocation
Open to Full-time work
Sales and Management Training Consultant
Made to Sell
Mar 2021 - Nov 2021
Consultant Made to Sell, management consulting firm specialising in Business Development, Skills Development services through "Selling in Style" operations (Large Enterprises) and "Enterprise Developm...
Interim Director of Operations and Retail Excellence EMEA
Dec 2018 - Jul 2019
Maximization of functionality of retail operations, procedures, management of operations managers, stock management.
• Collaboration with other services and departments to identify the best way to wor...
Retail Area Manager, France and Germany
Dec 2014 - Jul 2018
Retail operations, recruitment and other diverse HR responsibilities, sales training, coaching development, sales development and analysis, service and CRM development, securing successful KPI results...
Retail Pop Up Manager
Nov 2013 - Apr 2014
Retail Manager at Maison Michel's first-ever Pop-Up store located at 19 rue Cambon in Paris. My mission was to set up clientele relations, sales development, sales analyses, visual merchandising, mana...
Company owner Le Marchand d'Etoiles
Le Marchand d'Oublis
Mar 2006 - Nov 2013
Franchise owner of a flagship store located in Paris. The creation of the Marchand d'Etoiles label in 2006 led me to open the first store, located in the St Germain de Pres area, and its immediate suc...
Retail Merchandiser, Fendi
Worked in the same group
It's amazing to work with Amy. she has an incredible, phenomenal energy. she is always radiant and positive, every day, whatever the difficulty. amy is focused and gives clear directions. its feedback is always constructive and formulated in a concrete and fair way. she is demanding and also worthy of example. she is also passionate about fashion
General Manager EME, Celine
During Amy's time with Celine she was committed, enthusiastic and was results driven. Her energy and motivation would benefit any company!
University of California, Los Angeles (UCLA)
1989 to 1993